0|>_',G! Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. There are no consequences for selling debt that remains in dispute. There are many complaints about Panthera Finance and their debt recovery efforts through letters and threatening court action. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. See Panthera Finance salaries collected directly from employees and jobs on Indeed. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. Simply call the Police if this happens. By the end of this post, youll be well informed to make the right decision. I know this is an old post but would like to put my experience on here. They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. Something is not right here. Robert Rough. staff are welcoming and inclusive. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. Answered 10 February 2021. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. Ask us to step in! The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. hb```f``"Y@9> 9%)gd x Y^]#'x6]( X Y@ENcd0u As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. We work hard to sort things out so the average Australian doesnt have to. A mortgage is a loan secured against your home. . I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. Ask us to step in! Either way Energy Australia will not help. When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. Thanks - I tried Energy Australia - they are no help. who took over the day-to-day running of the business as chief executive officer in 2014. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. So are you actually own them $570 or this amount including a admin fee? Were the good guys. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. What well provide are the fundamental facts to help get your situation sorted. Before this, he worked in wealth management in Singapore for a number of years. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Laura lives in Essex with her husband and 2 young sons. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. CrediBot enables businesses to give their customers the digital experience they deserve. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . This way you can deal with debt collectors like Panthera Finance. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. /Fm0 Do Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. They hope that youll pick up the phone. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. Now we know its not ideal to have a bad credit rating. 0 Consumer advocates say the case highlights an alarming trend. In other words Energy Australia refused to assist. You might have to go to court. Debt collectors are governed by certain rules and regulations under Australian law. But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. Media Team - 1300 138 917, media@accc.gov.au, Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. He lives with his wife, two children and dog in Leigh-on-Sea. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . Why has Panthera been in the news recently? Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. ", Read more: Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. But I had no other debt. But what if the debt was in dispute as mine was? To share your thoughts or ask a question, visit the CHOICE Community forum. Youre not allowed to be called more than 3 times per week, or 10 times per month. He is CeMAP qualified. free barista coffees and office incentives. Is this debt collection real? Some of the nicer ones wont call you on Sundays. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. They told him to contact Panthera. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. hl7z]6x87Q.7.bY5. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). But if you know its your debt, then we can help. ACCC v Panthera Finance Pty Ltd We can help, and we want to help! In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) Pty. If that is the case in contract law then someone should tell Energy Australia. Asked 10 February 2021. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. Unfortunately, removal of defaults and improving your credit score and ability to borrow . State Mercantile is a debt recovery provider which specialises in the collection of heavily overdue and delinquent accounts. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. Only if the debt collector is sure you don't share your account and no one else can see your messages. Less than six months later, the company was sold for $40 million. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. w(Wg8aFV4K bW@H3=|MmV(@ AZ It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. Demand they communicate with you only in writing (on paper). Answer See 1 answer. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. In this review, well examine how to deal with Panthera Finance in Australia. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. It's been making headlines for a while now, but how does Centrelink's controversial debt-recovery system actually work? Go and reward yourself. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. Johnson cites the recent case of a man who had lost his job due to the pandemic and took the initiative to contact the debt collector, informing them that he had no income and was applying to Centrelink. When do debt collectors give up? Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. If you want additional piece of mind, call them up. I'll skip steps 2 and 3 here, 'cause it ain't your debt. This is a great extrinsic motivation. The National Debt Helpline is always available on 1800 007 007. We got into a back and forth discussion for about a year. And, there seems to be no reason for them to change their ways. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. 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If you enjoyed this article, Get email updates (It’s Free) No related posts.'/> /Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. Cons. You should try that. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. We understand the issues that youre going through. More than this is considered harassment, and you might be able to sue them. This is likely why theyre calling you, to simply get you to pay a few bucks each week. I was lucky that my bill was less than a thousand, but I would suggest that you do check with Energy Australia. N')].uJr Again, we dont charge anything upfront at all. I tried to negotiate with them, but they would never accept what was being offered. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers Once you've repaid the full amount. At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. CHOICE supports the First Nations people's Uluru Statement from the Heart. %PDF-1.6 % Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. The great credit card rip-off and how much extra weve paid. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. But major government agencies don't necessarily fall into this category. It often violates the guidelines, since debt collectors aren't supposed to discuss the debt with anyone but the debtor.). name@example.com), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Currently, the consumer has very little to no power. As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. In July, Panthera was sued by the ACCC for its debt collection practices. The deal marks a busy period for CHAMP. "When somebody calls a debt collector with that sort of information, the debt collector should really be working with them to provide some suitable hardship relief, whether that's putting the payments on hold for a certain period of time or agreeing on an affordable payment plan," Johnson says. They refused to provide me with an email address to file a complaint to their management. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Why not get your son contact the email given by Energy Australia? Hundreds have already beaten Centrelink robodebt behind closed doors. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. The company had $144.9 million assets and $77.6 million liabilities as at June 30. My wife's son has received a claim from Panthera. In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. Called Energy Australia and we owe no money!! We work hard to help everyday Australians to work through the hurdles. Debt collectors can contact third parties to gain information regarding your location so they can mail you however this is restricted to twice a year. But then again, its never too late for us to help you out. "Based on my experience it seems debt collectors do as they please, on the phone at least. The debt is yours (via a contract you had with the original company). ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_4',125,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_5',125,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0_1'); .box-3-multi-125{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}The debt collectors from Panthera Finance are chasing you! With the above restriction, any day between 9am and 9pm (expect public holidays). It's harmless scam mail if you don't fall for it. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. (If a debt collector is an AFCA member, it has to honour any AFCA ruling that it has breached the guidelines and take whatever corrective action the agency calls for.). In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. Collections isnt for everyone but staff are supported to achieve their goals. When the mistake was identified, my gas was reconnected and the address details were corrected. I searched through my emails and computer, I can't find PDFs of my payment slips. nQt}MA0alSx k&^>0|>_',G! Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. There are no consequences for selling debt that remains in dispute. There are many complaints about Panthera Finance and their debt recovery efforts through letters and threatening court action. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. See Panthera Finance salaries collected directly from employees and jobs on Indeed. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. Simply call the Police if this happens. By the end of this post, youll be well informed to make the right decision. I know this is an old post but would like to put my experience on here. They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. Something is not right here. Robert Rough. staff are welcoming and inclusive. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. Answered 10 February 2021. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. Ask us to step in! The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. hb```f``"Y@9> 9%)gd x Y^]#'x6]( X Y@ENcd0u As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. We work hard to sort things out so the average Australian doesnt have to. A mortgage is a loan secured against your home. . I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. Ask us to step in! Either way Energy Australia will not help. When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. Thanks - I tried Energy Australia - they are no help. who took over the day-to-day running of the business as chief executive officer in 2014. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. So are you actually own them $570 or this amount including a admin fee? Were the good guys. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. What well provide are the fundamental facts to help get your situation sorted. Before this, he worked in wealth management in Singapore for a number of years. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Laura lives in Essex with her husband and 2 young sons. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. CrediBot enables businesses to give their customers the digital experience they deserve. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . This way you can deal with debt collectors like Panthera Finance. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. /Fm0 Do Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. They hope that youll pick up the phone. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. Now we know its not ideal to have a bad credit rating. 0 Consumer advocates say the case highlights an alarming trend. In other words Energy Australia refused to assist. You might have to go to court. Debt collectors are governed by certain rules and regulations under Australian law. But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. Media Team - 1300 138 917, media@accc.gov.au, Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. He lives with his wife, two children and dog in Leigh-on-Sea. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . Why has Panthera been in the news recently? Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. ", Read more: Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. But I had no other debt. But what if the debt was in dispute as mine was? To share your thoughts or ask a question, visit the CHOICE Community forum. Youre not allowed to be called more than 3 times per week, or 10 times per month. He is CeMAP qualified. free barista coffees and office incentives. Is this debt collection real? Some of the nicer ones wont call you on Sundays. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. They told him to contact Panthera. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. hl7z]6x87Q.7.bY5. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). But if you know its your debt, then we can help. ACCC v Panthera Finance Pty Ltd We can help, and we want to help! In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) Pty. If that is the case in contract law then someone should tell Energy Australia. Asked 10 February 2021. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. Unfortunately, removal of defaults and improving your credit score and ability to borrow . State Mercantile is a debt recovery provider which specialises in the collection of heavily overdue and delinquent accounts. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. Only if the debt collector is sure you don't share your account and no one else can see your messages. Less than six months later, the company was sold for $40 million. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. w(Wg8aFV4K bW@H3=|MmV(@ AZ It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. Demand they communicate with you only in writing (on paper). Answer See 1 answer. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. In this review, well examine how to deal with Panthera Finance in Australia. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. It's been making headlines for a while now, but how does Centrelink's controversial debt-recovery system actually work? Go and reward yourself. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. Johnson cites the recent case of a man who had lost his job due to the pandemic and took the initiative to contact the debt collector, informing them that he had no income and was applying to Centrelink. When do debt collectors give up? Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. If you want additional piece of mind, call them up. I'll skip steps 2 and 3 here, 'cause it ain't your debt. This is a great extrinsic motivation. The National Debt Helpline is always available on 1800 007 007. We got into a back and forth discussion for about a year. And, there seems to be no reason for them to change their ways. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. 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Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. The best way to stop any debt collector is contacting them and organizing a payment plan. In a Brisbane District Court case, Richard Kennerley. During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. Help using this website - Accessibility statement. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. We can help sort it out for you, so you dont have to pick up the phone. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. They can only contact you between 7:30am and 9pm on weekdays. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. Cons. You should try that. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. We understand the issues that youre going through. More than this is considered harassment, and you might be able to sue them. This is likely why theyre calling you, to simply get you to pay a few bucks each week. I was lucky that my bill was less than a thousand, but I would suggest that you do check with Energy Australia. N')].uJr Again, we dont charge anything upfront at all. I tried to negotiate with them, but they would never accept what was being offered. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers Once you've repaid the full amount. At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. CHOICE supports the First Nations people's Uluru Statement from the Heart. %PDF-1.6 % Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. The great credit card rip-off and how much extra weve paid. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. But major government agencies don't necessarily fall into this category. It often violates the guidelines, since debt collectors aren't supposed to discuss the debt with anyone but the debtor.). name@example.com), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Currently, the consumer has very little to no power. As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. In July, Panthera was sued by the ACCC for its debt collection practices. The deal marks a busy period for CHAMP. "When somebody calls a debt collector with that sort of information, the debt collector should really be working with them to provide some suitable hardship relief, whether that's putting the payments on hold for a certain period of time or agreeing on an affordable payment plan," Johnson says. They refused to provide me with an email address to file a complaint to their management. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Why not get your son contact the email given by Energy Australia? Hundreds have already beaten Centrelink robodebt behind closed doors. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. The company had $144.9 million assets and $77.6 million liabilities as at June 30. My wife's son has received a claim from Panthera. In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. Called Energy Australia and we owe no money!! We work hard to help everyday Australians to work through the hurdles. Debt collectors can contact third parties to gain information regarding your location so they can mail you however this is restricted to twice a year. But then again, its never too late for us to help you out. "Based on my experience it seems debt collectors do as they please, on the phone at least. The debt is yours (via a contract you had with the original company). ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_4',125,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_5',125,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0_1'); .box-3-multi-125{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}The debt collectors from Panthera Finance are chasing you! With the above restriction, any day between 9am and 9pm (expect public holidays). It's harmless scam mail if you don't fall for it. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. (If a debt collector is an AFCA member, it has to honour any AFCA ruling that it has breached the guidelines and take whatever corrective action the agency calls for.). In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. Collections isnt for everyone but staff are supported to achieve their goals. When the mistake was identified, my gas was reconnected and the address details were corrected. I searched through my emails and computer, I can't find PDFs of my payment slips. nQt}MA0alSx k&^>0|>_',G! Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. There are no consequences for selling debt that remains in dispute. There are many complaints about Panthera Finance and their debt recovery efforts through letters and threatening court action. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. See Panthera Finance salaries collected directly from employees and jobs on Indeed. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. Simply call the Police if this happens. By the end of this post, youll be well informed to make the right decision. I know this is an old post but would like to put my experience on here. They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. Something is not right here. Robert Rough. staff are welcoming and inclusive. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. Answered 10 February 2021. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. Ask us to step in! The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. hb```f``"Y@9> 9%)gd x Y^]#'x6]( X Y@ENcd0u As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. We work hard to sort things out so the average Australian doesnt have to. A mortgage is a loan secured against your home. . I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. Ask us to step in! Either way Energy Australia will not help. When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. Thanks - I tried Energy Australia - they are no help. who took over the day-to-day running of the business as chief executive officer in 2014. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. So are you actually own them $570 or this amount including a admin fee? Were the good guys. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. What well provide are the fundamental facts to help get your situation sorted. Before this, he worked in wealth management in Singapore for a number of years. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Laura lives in Essex with her husband and 2 young sons. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. CrediBot enables businesses to give their customers the digital experience they deserve. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . This way you can deal with debt collectors like Panthera Finance. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. /Fm0 Do Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. They hope that youll pick up the phone. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. Now we know its not ideal to have a bad credit rating. 0 Consumer advocates say the case highlights an alarming trend. In other words Energy Australia refused to assist. You might have to go to court. Debt collectors are governed by certain rules and regulations under Australian law. But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. Media Team - 1300 138 917, media@accc.gov.au, Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. He lives with his wife, two children and dog in Leigh-on-Sea. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . Why has Panthera been in the news recently? Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. ", Read more: Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. But I had no other debt. But what if the debt was in dispute as mine was? To share your thoughts or ask a question, visit the CHOICE Community forum. Youre not allowed to be called more than 3 times per week, or 10 times per month. He is CeMAP qualified. free barista coffees and office incentives. Is this debt collection real? Some of the nicer ones wont call you on Sundays. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. They told him to contact Panthera. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. hl7z]6x87Q.7.bY5. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). But if you know its your debt, then we can help. ACCC v Panthera Finance Pty Ltd We can help, and we want to help! In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) Pty. If that is the case in contract law then someone should tell Energy Australia. Asked 10 February 2021. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. Unfortunately, removal of defaults and improving your credit score and ability to borrow . State Mercantile is a debt recovery provider which specialises in the collection of heavily overdue and delinquent accounts. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. Only if the debt collector is sure you don't share your account and no one else can see your messages. Less than six months later, the company was sold for $40 million. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. w(Wg8aFV4K bW@H3=|MmV(@ AZ It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. Demand they communicate with you only in writing (on paper). Answer See 1 answer. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. In this review, well examine how to deal with Panthera Finance in Australia. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. It's been making headlines for a while now, but how does Centrelink's controversial debt-recovery system actually work? Go and reward yourself. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. Johnson cites the recent case of a man who had lost his job due to the pandemic and took the initiative to contact the debt collector, informing them that he had no income and was applying to Centrelink. When do debt collectors give up? Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. If you want additional piece of mind, call them up. I'll skip steps 2 and 3 here, 'cause it ain't your debt. This is a great extrinsic motivation. The National Debt Helpline is always available on 1800 007 007. We got into a back and forth discussion for about a year. And, there seems to be no reason for them to change their ways. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese.

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