Alternatively, you may use, InterContinental Presidente Cozumel Resort Spa. When on vacation in a tropical place I want to hear the water and birds and palm trees swaying in the breeze, not blasting Lady Gaga and Post Malone. It means you have credit at the restaurants and pool bar. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. A/C works just fine. The turn down service was a nice touch and we looked forward to the towel animals they would make every couple of days. The Westin Cozumel: Amazing for so many reasons! This is the version of our website addressed to speakers of English in the United States. Rent a car and explore the island! Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. During your stay, experience one of the most popular beaches of Central . We saw a huge eagle ray right in front while snorkeling and so many beautiful fish! The staff is very nice and try hard to make their jobs, but it is clear that: a) they are understaffed and b) they have not been trained at all. & $5 cab to town. Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. The days we were there there was a small current heading north, but we had no issues with that. It was really hard to find someone to attend the lobby baror to have something served at the pool. Major pros: price, fantastic housekeeping, good breakfast buffet, great open water swimming Major cons: poor internet, not a full service resort, limited parking, tons of insects Pre-arrival: Manager Moises Galicia sent an email about hotel amenities. Breakfast Classics For three meals and I think a snack. Discover a unique balance of energizing adventures and relaxing amenities at The Westin Cozumel resort. Thanks to everyone at the hotel for what is a great stay. Dear Mr. CedricNYCWe would like to thank you for choosing us as your holiday destination during your visit toCozumel.Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction about a our SPG Lounge, be assured that we will work on improving our service. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico, Carretera A Chacanaab Km 3.5, Cozumel, Mexico, 301 Sta. more. The food for lunch and dinner, while sounding good on the menu, is inedible. The breakfast was superb, there are more choices than you could ever eat. Si vous vous rendez au Laguna Suites Golf & Spa en vhicule, n'hsitez pas utiliser le parking gratuit. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. The Westin Cozumel Hotel boasts a convenient setting in vicinity of San Juan Reef with a view of the Caribbean Sea. I just booked the all inclusive option here. 3:00 pm, Check-out: We stayed for 6 nights in early January, and I wish we had gone somewhere else. Three levels are offered Junior Suite (882 square feet), Suite (1130 square feet), and Master Suite (1313 square feet). It includes an in room minibar but with beer and soda only. Be assured that we will work to improve it.On the other hand I am glad to read that you enjoyed our amazing facilities and I really hope that in the future you can give us the opportunity to prove that all the improvements are effective.Sincerely,Javier Estvez General Manager. Chef Alan in the main restaurant is incredibly talented and a huge asset to the hotel (one tip toManager, remove the "formal"requirements to the restaurant, not necessary and probably one of the reasons few people dine there). Escape to vibrant Cozumel, Mexico, where the friendly staff at The Westin Cozumel hotel will help ensure no need goes unmet. Business travellers will have access to a business centre provided on site. Now that is a vacation! Other hotel guests were wishing for a more authentic Mexican music choice as well. Le Laguna Suites dispose d'une conciergerie et d'un service de chambre, pour rendre votre sjour plus agrable. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. Master Suites offer the highest lodging category and largest room space at The Westin Cozumel. So friendly and accommodating. Hotel Reservation Network | 2023 Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst, the scallops that are a deep yellow color). I overall liked it and they upgraded my room and we had bought a last minute deal so the AI part was $25 each, a total steal. It is not a very deep pool . hotels-in-cozumel.com. Getentrepreneurial.com: Resources for Small Business Entrepreneurs in 2022. Definitely check out the sky lounge, snorkeling, and try both restaurants for dinner! Staff at restaurants excellent. I truly appreciate your sincere and constructive comments and I do apologies for the bad feeling your visit left you, believe me it was not the team intention. Service fee $12 per room / night. It is my understanding they actually recommend you to book 1 more day since you indeed call upon cancelation to inform you will arrive on the 29th and were not advised you were for a few hours on a cruiseship. We could actually see fish swimming from the 15th floor. While youre there, take a stroll through musical history with our collection of rock n roll memorabilia. We appreciate you mentioning all the wonderful amenities you enjoyed throughout your stay with us, as well as the points you consider need some improvement. at waters edge which is perfect for our pick ups. Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. On-site dining options include three unique restaurants, including Cuzamil, ideal for a romantic candlelit dinner for two. Carretera Costera Norte Km 4.8, Cozumel, Mexico. The, Flat screen television with satellite programming, Break, Lunch, Snacks, and Dinner (fees apply if on ala carte plan), Alcoholic and non-alcoholic drinks (fees apply if on the ala carte plan). Oferta especial. Open for The room was decorated very tastefully. Get to a meal a little before you are super hungry because things move a bit slower here. *FINAL THOUGHTS: This is a super special hotel. Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. Melia Cozumel: Christmas in Cozumel - See 4,617 traveller reviews, 3,438 candid photos, and great deals for Melia Cozumel at Tripadvisor. Check-in: This fee is subject to change without prior notice. The service at the front desk was a bit odd. *Cuzamil- this is located right off the lobby. What are some of the property amenities at The Westin Cozumel? Yes, free parking is available to guests. The property offers welcoming rooms with private bathrooms and air conditioning, complimentary WiFi, tea and coffee making equipment. Additional charges may apply for meals at some restaurants, special dinners . Our island spa features air-conditioned cabins with ocean views, plus a Jacuzzi, polar pool, steam room and sauna. . I can't forget Fernando who assisted us at arrival and helped secure our transportation back to the airport. Dear 139stanleyg Thank you much for your review, belive me I will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? Right above the water. We can also host meetings and special events in Cozumel, such as destination weddings. this hotel was great base for exploring cozumel, loved it. Dear Karen S, Receive our sincerest greetings the Mexican Caribbean. | This resort is a great place to bask in the sun with a beachfront location, scuba diving, and snorkeling. Try the restaurants within walking distance! The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. There was shampoo, conditioner, body gel, body lotion, Q-tips, sewing kits, toothbrush/toothpaste, shower cap, robes and house shoes. Please wait, we're checking available rooms for you. If you continue to use this site, we will assume that you are happy with it. We will definitely be returning. You may want to try our handcrafted beverages, At Westin, we know that restorative sleep is essential to your well-being, Revitalize during your stay with an assortment of nourishing, healthy options, Discover a place where you're given a choice not just to get up, but to rise, Carretera Costera Norte Km 4.8, San Miguel de Cozumel, Quintana Roo, Mexico, 77613, Languages spoken by staff: 1 is right on the beach. Last Name is required. Yes, pets are typically allowed, but it's always best to call ahead to confirm. My room type reserved wasnt honored. Daily Housekeeping. Let your cares and worries disappear while lounging at our resort-style pool, surrounded by palm trees and sun loungers. If you dont book a flexible rate, you may not be entitled to a refund. Then again all you have to do is fall backwards into the water for us. Cozumel airport and The Westin Cozumel Hotel are separated by 0.5 km distance. We use cookies to ensure that we give you the best experience on our website. Guests will enjoy Caribbean meals at La Cabana del Pescador, which is in 100 metres away. Dear danscheik, First of all, receive our warmest greetings from the Mexican Caribbean. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. Join our community to receive the latest deals, exclusive discounts & travel inspiration! W I thank you for giving us the change to know your opinion and your experience that give us the opportunity to improve our procedures and advised our guest the resort is not able to hold reservations with early check in or late check out due to the hight occupancy. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. A 1,7 km de Hotel B Unique. We stayed on the 15th floor and had an amazing view of the ocean. Our room was beautiful and cleaned daily by the most wonderful guy housekeeper, I wish I had gotten his name. Whereas some resorts you might be running from mosquito swarms as you walk from your hotel room to the dining area, the ocean breeze which sweeps the entire property of The Westin sees to keeping the property mostly bug-free. The 5-star Westin Cozumel All Inclusive is set approximately 5 minutes' walk of San Juan Reef and 4.8 km away from the local history Museum of Cozumel. Free parking. A front entrance of glass windows allow you to see the ocean view as you enter the hotel for the first time. Phone: +52 987 872 9200, ext. He folded our clothes for crying out loud! It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. 4.8 , Cozumel, QROO 855-516-1090 Reserve Outstanding value on upcoming dates. 725 opiniones. All rights reserved. Check all Google Reviews for the Westin Cozumel. *Music choice at restaurants was unfortunate. Offering a private beach area and water sports facilities, The Westin Cozumel is situated in Cozumel in the Cozumel Region, 8.7 miles from Dolphin Discovery Cozumel. A true experience of all you can eat and all you can drink, with not only the best service, but the best food and drinks, for the right price. Wake up Calls. There is another pool on the rooftop. Enjoy the Westin Heavenly Bed at home for a restful sleep every night. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. 1 review. PROS: *Hotel- very nice. Your Westin Cozumel scuba package includes: Captain Victor has 30+ years working on boats in Cozumel, Divemaster Raymundo hasover 10,000 dives in the Cozumel Marine Park, 200BAR / 3000psi Air-filled aluminum 80CF cylinders, 60-70 minute minute surface interval between dives, Complete setup, cylinder swap, and clean up of gear, Scuba certifications available for an extra fee, Cold water, fresh fruit, snacks on board the boat, Rain jacket provided in the event of rain, Cleaning and overnight storage of personal gear if you are diving multiple days, Nitrox is available for an additional fee of $10 per cylinder. Gone somewhere else, loved it centre provided on site help ensure no need goes unmet you the... 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