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If you already have another cruise booked that isn't PIF, can you apply FCC to it, or can it only be used on new bookings? The cruise in Nov islooking doubtfulso I was able to "reschedule" and made it an Alaska cruise inAug 2021. To make it easy for you during this difficult time, we will take care of everything no action needed from your end. For this reason, its very important that you are happy with your cruise line choice. It used to be the case that you could only spend Royal Caribbean onboard credit once you boarded your ship. Clear editor. Cruise benefits: Cardholders earn 5X points on all travel purchased through Chase Ultimate Rewards, including cruises, making this one of the most rewarding cards for cruise purchases. You will also receive a new Future Cruise Credit based on the remaining amount paid. We tried keeping a spreadsheet tracking all of them till we learned he was tracking them. If your future cruise credit exceeds the cost of the cruise, a new future cruise credit will be issued in the amount of the leftover balance. 2) It should be possible to either reduce the balance on a Future Cruise Credit as it is used, or to immediately issue a new certificate with the remaining balance once some portion gets used; either way, it shouldn't take 2 to 4 weeks, and should be possible to immediately apply amounts from a Future Cruise Credit to multiple bookings. Here are the answer to some frequently asked questions regarding Royal Caribbean future cruise credits. A cruise credit issued as part of the Global Sailing Suspension (when Royal Caribbean cancelled the cruise, instead of the guest), the portion of the FCC value that represents 100% of the cruise fare paid on the original reservation will no longer expire. If your sailing was cancelled as part of the Royal Caribbean COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. And, were giving you a little extra, knowing that this is such a unique circumstance. Cruises are finally getting a 'fair share' of the travel recovery Analysts and agencies alike are reporting a better-than-expected start to Wave season. For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance. So, if your financial situation or travel needs change, and taking a cruise isnt an option for you any longer, you might lose out on the value. I purchased Royal Caribbean Cruise through priceline.com and was charged $1939.38. We will have many questions. And I look forward to that day. I suggest that you find the best price and then take it to a trusted travel agent who will beat it as well as giving you the best service. Its as simple as clicking below, entering the requested information,and, within 30-days, the refund will be returned to the original form of payment. Royal said that it originally began protecting commissions on those credits because of the turmoil brought on by hurricane season last fall. Every cruise line is a little different. Do you have an TAif you do let them take care of it. Select your cabin type and location. Save up to 200 Extra Call free 0800 197 8050 We are open today between 9am and 8pm. As always, the most important thing to us will always be the safety of both our guests and crew. All rights reserved. What were working to do is convert the vicious circle into a virtuous circle. So, theres nothing for you to do! 2) If you use a portion of the balance of a Future Cruise Credit, you can't find the balance from it since the balance will be reissued as a new Future Cruise Credit certificate, and not immediately, but within 2 to 4 weeks. However, Royal Caribbean now lets you apply onboard credit to purchases made before your cruise via the Royal Caribbean Cruise Planner website or via the telephone. Why you ask? But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ships inaugural sailing. Each cruise line will have its own restrictions on the value that is included in the Future Cruise Credit you have been issued. During the pandemic, canceled cruises happened from March 2020 through well into the summer of 2021. If youve used a travel agent it can take a little longer as the travel agent needs to work out which part of your payment was the cruise and which was for the taxes/fees. Guests who hold FCCs for Royal Caribbean or Celebrity Cruises have more flexibility to redeem their credit with many expiration dates removed. Got a future cruise credit from a canceled cruise with Royal Caribbean that youre having trouble spending? Southern Caribbean From Miami, FL Cruise. Dont Miss: Cruise From Florida To Puerto Rico. Your FCC will be attached to your cruise line loyalty information or rewards profile the VIFP Club at Carnival, for instance, or Royal Caribbeans Crown & Anchor Society. Pasted as rich text. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. I received this last night. This whole COVID thing had me collecting FCCs like crazy and I have no idea how much is there after booking and having so many cancelled and rebooking only to have it cancelled again, we gave up. 0800 197 8050. Receive full access to our market insights, commentary, newsletters, breaking news alerts, and more. Minimally, immediately, it should be possible to let a Crown & Anchor member view current Future Cruise Credit certificates and their current status (i.e., if used or not, etc). Book your next Royal Caribbean cruise today! Or, if you prefer the lower value in a full refund, were happy to process this for you. It makes sense since the FCC balance will bereissued under a new certificate number after we sail on 4/24/21 (fingers crossed!). GRAMMAR REFERENCE AND PRACTICE. Does anyone know of a web site to verify the balance on future cruise credit certificates? I have heard people saying that you cannot apply FCC to the port fees and taxes on a future cruise, but if they tack the previously paid port fees and taxes onto your FCC, I do not know why they would not be permitted to pay the port fees and taxes on an upcoming cruise. Future cruise credits have become widely available due to the current voluntary cruise shutdown that Royal Caribbean is engaged in, which means while cruises are being cancelled due to the global health crisis, Royal Caribbean is offering guests future cruise credits. Does anybody know if you accept the offer for the 125% future cruise credit based on the amount of the fare you lost due to the cancelled cruises, what happens to the port fees and taxes you previously paid? Can you give me direct contact of FCC customer care if you have? The move was shared with travel agents by the cruise line Aug. 24, Matt Hochberg of the Royal Caribbean Blog reported. But where were making progress towards it. Bachelor's Degree with a major in Accounting. The extra 25% bonus amount will still now be lost if guests do not apply the FCC to a new booking prior to the expiration date, but the original vacation investment will not be lost. Every Future Cruise Credit is different in value and expiration date, so we highly recommend that you contact your local Vacation Consultant to help you navigate the fine print. Royal Caribbean is going to stop issuing leftover future cruise credits as cruise credits to be used to book another cruise. Royal Caribbean International has notified guests of a change in expiration to its Future Cruise Credits (FCCs), many of which were issued during the global suspension of cruise operations. To make it easy for you during this difficult time, we will take care of everything no action needed from your end.Alternatively, a full refund is an option for your clients, if preferred. Make Sure Your Voice Is Heard! Contact Us Get support by Phone or Email 866-562-7625 Email Your Questions Please dont book with any old company just because they have a cheap deal. Cruise lines have varying policies check on your cruise lines website, and read the fine print to learn more. They told me that they only look after sales and I need to drop email to FCC team which would be replied within 72 hours. Neither option was ideal for Royal Caribbean's customers. On March 24, it extended its global suspension until May 11. Future Cruise Credit . Thousands of domestic & international car hire and both low-cost & scheduled flights. Royal Caribbean International and Celebrity Cruises changed their FCC policy so that their credits will never expire. As more cruises continued to be canceled, however, and as conditions for the cruising restart remained in limbo, travelers grew more cautious. We are still waiting on our FCCs. All rights reserved. It really gets very frustrating continuing to deal with the antiquated processes behind these Future Cruise Credit certificates. Also, with Princess, if your FCC expires, they send you a check. jaredhamburg The majority of cruise lines are assigning the onboard credit per person rather than per booking but a few cruise lines such as Costa cruises are giving all of the future cruise credit to the lead passenger. Enter your payment and personal information. This can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. The second problem with FCCs is that they could only be used for a cruise ticket, not for anything else onboard. To use Future Cruise Credit, bookings need to be made by December 31, 2021. 1, 2018 and beyond, should your clients redeem a Future Cruise Certificate, you will receive the full value of that bookings commission. If you have an account, sign in now to post with your account. I am assuming if it's paid in full, they would just refund the CC used? Best no-annual-fee card for cruises: Citi Double Cash Card . In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. Royal Caribbean has decided to allow passengers to, in some cases, apply the balance of an FCC to their onboard credit account on the cruise that was booked with the credit. This situation remains quite fluid, and we all continue to assess the impact and monitor the number of cases around the world. To account for the inconvenience the cancelled cruises have caused, travelers are eligible for a 125% Future Cruise Credit . But, now there are a bunch of FCCs out there somewhere. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. We need to point out . The cruise line just made it easier to recoup the entire credit amount by letting travelers use any leftover credit to pay for onboard expenses on their cruise. Travelers would have to book a second cruise or forfeit some of the money they paid. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. , Yahoo , , , , . Is there definite confirmation of whether this is book by or sail by date? It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. It gets reissued as a new FCC that can be applied to a different sailing. Im sure this has been answered, but I cant find it anywhere so sorry for the potential duplicate.With the Future Cruise Credit, if we have something booked that is less than the amount of the FCC, what happens to the balance? Book and get $500 Savings Credits bonus to use on you future cruises, hotels, resorts and more with iCruise Rewards. Meanwhile, all other travel, such as trips booked directly through cruise lines or other online travel agencies, earn 2X points. Any way to use part of it as an OBC and part to pay off our next planned cruise? Royal, and other lines, tend to distribute future cruise credits if something goes wrong on a sailing, like delays or cancellations due to weather. I dislikebooking a cruise but only getting FCCs in return. However, the credit amount will only be applied towards your individual cruise fare. For the last ten years, you have supported Royal Caribbean and voted us Best Sales and Service in the cruise industry. Thats the way it has worked in the past. They are collaborating with government health authorities, the Cruise Lines International Association , and a team of medical experts to develop a future boarding screening program and updated health protocols. You do not need to request your refund until December 31, 2021. Should I cancel before the final payment date and take a FCC for the deposit amount since the deposit is nonrefundable?? Call us at 800-278-4737 if you need help finding the perfect cruise. In conjunction with the CDC no-sail order, all sailings departing on and before June 11th, have been cancelled. Split down the middle centuries ago by two European powers, this 37-mile isle offers cosmopolitan culture, international shopping, and world-class cuisine with a laid-back Caribbean atmosphere. Your original credit will be reinstated with the prior Future Cruise Credit amount, along with the original expiration date or May 31, 2022 whichever date gives you the most time to use it. So, we start to get more calls. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. Royal Caribbean International currently operates the five world's largest cruise ships. Pay your balance online. You get more when you book with CheapCaribbean.com Cruises instead of booking directly with the cruise line. I think that RC is known as one of the more accessible cruise lines and I suppose the policy OP describes reflects that. Future cruise credits typically have a specific dollar value assigned to them, usually based on the amount the passenger paid for the canceled cruise. And so, this same issue also reverberates into affecting our call centers. Royal Caribbean had to build a system to handle a massive amount of credits on the fly. The easiest way is to let your travel agent redeem it by providing them with theCertificate Number and booking ID. That frustrated many of RCLs customers. Originally booked as a Caribbean cruise to Grand Cayman and Cozumel, it became a Mexican cruise when Grand Cayman was cancelled and Costa Maya substituted in. The change applies to future cruise credits a guest has received during the pandemic between 2020 and early 2022. So read, on to find out how. Since my sailing date is very near, I wanted to explain them the situation directly on call. On a Royal Caribbean cruise, your cashless onboard expenses account is also known as your SeaPass account. All CFAR credits are valid for a period of two years from the original date of travel. Guests should be aware of this so they fully understand how and when to use their Future Cruise Credits, and not be startled to see an expiration date still associated with the credits. Neither option was ideal for Royal Caribbeans customers. It's strictly going to go back as an onboard credit for the existing cruise that they're using their FCC.". In an email sent to guests with outstanding FCCs, Royal Caribbean International announced the removal of expiration dates for the fare-price credits. Arrive: Thu 23 January 2025 at 09:00 / Depart: Thu 23 January 2025 at 18:00. Starting Apr. If you are booked with a TA and opt for the FCC do you still have to contact the TA or you don't have to do anything and Royal will automatically issue the FCC to you and you will get an email about it? That is much more than the 1 maybe2 cruises per year that we usually do. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. Menu. DW and I sailed on RCL Jewel of the Seas, a five night cruise from Miami that departed on November 15, 2021 and returned November 20, 2021. Now we have 2 other cruises booked before the Alaska cruise in August. In the end, the remaining balance to be paid was only 180 euro. Hi! The policy with cancellations regarding refunds and future cruise credit with Royal Caribbean depends on when your sailing was cancelled. Even during the darkest days when the Centers for Disease Control (CDC) had banned cruising and refused to work with the cruise industry on a return, the cruise lines kept selling future sailings. Under what circumstances was this done? Contact Us Get support by Phone or Email +65 6675 0413 Email Your Questions The bonus amount above fare credits, however, will still expire on the original expiration date. But I had to remove that extra stress from my world, it was affecting me in a negative way. Royal Caribbean on April 27 held a webinar with travel agents, during which it said that a person holding a future cruise credit could now do a one-time transfer of it to someone else. 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