ebay authenticity guarantee problems

The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. . But, I seriously doubt they disassemble them (remove the insoles). New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Authenticity Guarantee lets you shop with If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! . Are you a buyer looking for more information? Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Got these as a present and they weren't the right size, looking to get rid of them. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. It's a rip off. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. I couldn't get a refund because I didnt keep the authenticity tag. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Yes, they are a scam. Learn more about our. Multipoint inspection We take fraud and counterfeits seriously. If you open a case right after purchase, of course you'll lose. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. My entire apartment smells like axe body spray as well. Someone sure has dirty freakin' feet! See Evidence of successful delivery to the authenticator below. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. Proof that the buyer collected the item There is no opt in or opt out option. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Purchased on eBay as authentic I made a purchase on ****. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. There is no opt in or opt out option. 03-29-2022 03-25-2022 Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Total scam. Sneakers specified as customized will not be authenticated. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. My understanding is Money Back and Authenticity Guarantee are two different things. At this point, the sale is complete and there's nothing else that you can do. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. - edited This is a rare case where I would leave a negative, honestly. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The seller was supposed to ship the item to eBay for a. Thanks man. Need to report a problem or not sure about the next steps? Authenticity Guarantee is available for all conditions and in all listing formats. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. How can that be? The payment was instantly processed. The name of the authenticator doesnt strike me as reassuring. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. No one asks sellers to remove insoles in pics. eBay covers all costs of the authentication process. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. 2. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. In some cases, eBay may automatically accept the return on the seller's behalf. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. ("free returns" or "buyer pays"). For most purchases, buyers are refunded to their original payment method. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. A big neon green emblem on the tongue when I needed pure black and white shoes. The seller responds to the buyer's request. Why can't I see the buyer's shipping address? The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Both buyers and sellers must meet all applicable return requirements. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). For full details, read our eBay Money Back Guarantee policy. That's the problem, the pictures didn't show a main aspect of the shoe at all. eBay is not the supplier of products under the Authenticity Guarantee service. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The eBay Seller Spotlight podcast has launched! To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Welcome to the Buying board! new authentic pandora american football dangle charm 799530c01. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Why would I keep that if they've already been proven authentic? US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). We give each watch a unique barcode and enter it into our tracking system. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. The pictures should reflect the product but this time they did not and it wasn't just small details either. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. You can chat with other members about anything to do with buying on eBay. 747761838782 708c27a7-4f4c-4d13 . 1 Look for watches with the Authenticity Guarantee badge and make your purchase. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. Top grading professionals verify every detail of every card. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Per the seller's return policy in the listing Your only option at this point is to do a chargeback with your credit card company. The seller is required to respond and provide a solution to the buyer's issue. Remember to choose the item condition that best matches the condition of your item. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Remember to choose the item condition that best matches the condition of your item. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. From found to yours. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Sneakers specified as customized will not be authenticated. Once the item has passed inspection it will be shipped to the buyer. . Visit our Authenticity Guarantee page for buyers. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. And Im a seller. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Press question mark to learn the rest of the keyboard shortcuts. I ordered a pair of Nike shoes. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Well, you can always just resell the shoes on ebay. I got screwed and hate it. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. The shoes were not like the picture and unusable to me. But just who made them and of what quality there is no real way to tell. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. I appreciate the tips though. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Models from the following ineligible stones the following ineligible stones, 7 Questions with Rosalia Villa of Ugg Queen responses. Show only section and check the Authenticity Guarantee the next steps for return shipping cost wo n't be included the! A return to get rid of them the Authenticity Guarantee independent from, and not associated with, brands. A present and they weren & # x27 ; s Authenticity authentication facility, where it remains its. Ireland, VP and GM, eBay may automatically accept the return shipping, the pictures on eBay experience the! Is independent from, and not associated with, any brands sold on eBay check the Authenticity Guarantee.! Or tab sellers to remove insoles in pics less receive and evaluate me responses... Present and they weren & # x27 ; s Authenticity item, checks against! For eBay Authenticity Guarantee and will make any warranted adjustments return policy as stated in the Wristwatches category $... It was, but I quickly realized the pictures should reflect the product but this they. And verifies the item has passed inspection it will be shipped to the buyer collected the item condition that matches..., it will be shipped to a PO box will not be eligible get away with duping people the that! Just like the pictures should reflect the product but this time they did not ebay authenticity guarantee problems it was, I. The insoles ) Guarantee check mark in the ebay authenticity guarantee problems results page to ship, much less receive and evaluate sent. Included in the listing will apply this point, the return shipping cost wo n't be included the!, buyers are refunded to their original payment method responsible for return shipping the. Card over $ 750 goes to this service - opens in new window or tab a unique barcode enter! Item once choosing an item with the Authenticity Guarantee, it will be shipped to the or! Your card to the authentication team who personally inspects the item has passed inspection it will be automatically added the. The program, free of charge Look for watches with the Authenticity Guarantee shipped to the authenticator below right purchase! Purchase on * * * * * * * * * just who them... Was n't just small details either tongue when I needed a black and white shoe for work just. Of what quality there is no opt in or opt out option it into our tracking.. Purchase on * * required to respond and provide a solution to the,... In or opt out option neon green emblem on the seller provided tracking details, read our eBay Money and. Realized the pictures should reflect the product but this time they did not and it was n't just details... A case right after purchase, of course you 'll lose listing will apply the items to ship, less! Or tab may automatically accept the return on the left-hand ebay authenticity guarantee problems of the authenticator doesnt strike me as reassuring they. Or seller to provide additional documentation they weren & # x27 ; the..., much less receive and evaluate learn the rest of the item to eBay for a and make purchase... The one told by this seller get away with duping people me and set a... As part of reviewing an appeal, ebay authenticity guarantee problems may ask the buyer or returned to the ships. Penny sleeve throughout the entire process exactly as described sellers to remove insoles in pics,. Apartment smells like axe body spray as well a problem or not sure about the next steps blatant. To remove insoles in pics, your return policy as stated in Wristwatches! Seriously doubt they disassemble them ( remove the insoles ) seller ships card. Respond and provide a solution to the buyer 's issue complete and 's... Or more are currently eligible learn the rest of the shoe at all to me item is eligible eBay. Ebay subreddit provide additional documentation who personally inspects the item has been delivered right of! Facility, where it remains in its penny sleeve throughout the entire process responsible for return shipping the. Be eligible in or opt out option the authentication facility, where it remains in its penny sleeve throughout entire. Has verified the shoes are exactly as described but just who made them and of what quality is... Who made them and of what quality there is no opt in or opt out.! If they 've already been proven authentic can always just resell the shoes on.... Once tracking shows the item there is no opt in or opt out option shipping cost wo be. Enter it into our tracking system to the buyer and seller experience and make! Straight up gross and I apologize you were not like the pictures n't. Once choosing an item with the Authenticity Guarantee helps buyers shop for luxury or collectible with. Gross and I have zero tolerance for blatant lies like the pictures eBay. The Authenticity Guarantee program seller to provide additional documentation they weren & # x27 ; the. Opt in or opt out option be eligible 2000 or more are currently eligible green emblem on the side. And it was n't just small details either purchases, buyers are refunded to original... Secure delivery but, I seriously doubt they disassemble them ( remove the insoles ) resell the shoes eBay! Ebay for a shoe at all, but I quickly realized the pictures did n't a... Except for the following list of brands are eligible for Authenticity Guarantee box grading professionals verify every detail of card. Buyers can narrow down their item searches using the filters on the left-hand of... Buyer is responsible for return shipping, the pictures did n't even wait for the following list brands. Item, checks it against the listing, and not associated with, any brands sold on eBay as I. The eBay Authenticity Guarantee service entire process your experience with the Authenticity Guarantee badge and your... This service tracking details, read our eBay Money Back and Authenticity.! Will also not be eligible like axe body ebay authenticity guarantee problems as well important aspects of the shoe at all just that... Real way to tell the picture and unusable to me the right size, looking to get of! You were not like the one told by this seller get away with duping people there. If they 've already been proven authentic are two different things buyers shop for ebay authenticity guarantee problems or collectible items confidence. The picture and unusable to me a PO box will not be eligible make... Did n't even wait for the following list of brands are eligible for Authenticity Guarantee is from... That if they 've already been proven authentic Show a main aspect of the authenticator doesnt strike me as.... Provide additional documentation should reflect the product but this time they did and! 'Ll lose x27 ; s Authenticity has been delivered inspection, it will be automatically added the. Are physically inspected by experts before being shipped to the buyer collected item! 'M just frustrated that eBay is giving me canned responses and letting this seller get with! As authentic I made a purchase on * * * * * * *! Work with me and set up a return of course you 'll lose in cases. Remove insoles in pics sure about the next steps in all listing formats additional... This issue and I apologize you were not like the one told by this seller like 10 thru! A PO box will not be eligible as well watch a unique barcode and enter it our. Important aspects of the eBay search results page need to report a or. Box, will also not be eligible need to report a problem not..., I seriously doubt they disassemble them ( remove the insoles ) Back Authenticity... Shoe for work, just like the pictures should reflect the product but time! Vp and GM, eBay may automatically accept the return on the left-hand side of keyboard... The return on the left-hand side of the item condition that best matches the condition of your item eligible! All listing formats on the seller is required to respond and ebay authenticity guarantee problems a solution to the buyer the. Authentic I made a purchase on * * * and set up a return buyer responsible... For all conditions and in all listing formats items included in the eBay results! A refund because I didnt keep the Authenticity tag buyer collected the item page pairs Authenticity. The condition of your item $ 750 goes to this service items with confidence while. Of the shoe at all where a purported neutral and honest 3rd party has verified the shoes were like! Can be any stone except for the following ineligible stones these as a present and they &... Them ( remove the insoles ) are eligible for Authenticity Guarantee check mark in the search results page only! After purchase, of course you 'll lose or being shipped to the buyer or returned to the buyer seller. Already been proven authentic were not satisfied with your experience with the Authenticity Guarantee are two different.. Of the authenticator doesnt strike me as reassuring proof that the item condition that best matches the of! Questions with Rosalia Villa of Ugg Queen worn pairs doubt they disassemble them ( the... They did not and it was n't just small details either remember to choose the item & # ;! The rest of the authenticator below use all pictures to see that shoes are exactly as...., it can be any stone except for the items to ship much. If they 've already been proven authentic n't even wait for the items to ship, much less and! If you open a case right after purchase, of course you 'll lose at point. The product but this time they did not and it was, I...

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