brittany ferries flexi ticket cancellationbrittany ferries flexi ticket cancellation

Sit back and relax while we do the work. Useless. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. We use dedicated people and clever technology to safeguard our platform. I have emailed on the 28th May - no reply. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Since 2017. more. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. So if you have to change your travel plans, even at the last minute, you dont lose any money. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Kind regardsAlison Brittany Ferries. Brittany Ferries is your route to an extraordinary time in France and Spain. Hmm. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. No refund in case of a ticket booked in a special offer. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. #1. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Maybe try searching. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. If you need help or advice, its readily available. Trains to Belfast. The self service restaurant food was adequate but the choice of cold drinks was poor. . This means that it's best to avoid needing to cancel your travel booking as much as possible. We look forward to welcoming you on board.. Realted:- Premier Inn Cancellation Policy. Fees are in addition to any price increase that may apply. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Date of experience: 05 January 2023. . Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) I am not complaining about the crossing or the staff on board. Then told they were fully booked. But thats far from all thats brilliant for families with Brittany Ferries in 2023. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Arrive on holiday calm, rested and ready for anything. Would not refund difference or apply to my booking when I phoned. Whispering Woods Campground. As always, the food will be great and the company will be awesome. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Dear Mark, Thank you for your review. Is this your brand on Milled? Brittany Ferries has a very limited refund policy. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Evening meal was great and great service. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Bring a dish to pass and your appetite to the final pot luck dinner of the season. Cabins excellent. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Would you like to go there now or continue browsing Family Traveller UK? Any comments? You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. It looks like the link pointing here was faulty. No contact. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Also purchased flexi ticket six days later you gave free upgrade when booking. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. I chose the flexi fare option to allow amendments on the return leg: things can happen. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. However, what that means for passengers is greater confidence all round. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Kind regardsAlison. Kind regardsLeah Brittany Ferries. . Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Good Morning A8719vlandrewc. Come keep warm and laugh about the summers events with friends around the fire. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. more. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Overall this was a much better We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Thank you Jude. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Brittany Ferries offer different types of tickets to its customers. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Overall it is a pleasant journey with somebody else doing the driving! It has been 4 weeks since my first email. Refunds will be issued within seven days. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. There are few parents who dont dread airports with kids. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. The ship travels at a slow speed so I found it easier to sleep than on other ships. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Remaining balance due at least 60 days before travel date. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. I booked flexi tickets with BF last year. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Online. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. You will also not make any amendments to your ticket. Checking in, restaurant,cabins. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Kind regardsAlison Brittany Ferries. Recommended experiences in and around Portsmouth. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. A great accolade and one thats a particular honour, as it was voted for by passengers. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. It is possible to cancel your Brittany Ferries ticket and get a full refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. The circumstances were explained with no sympathy shown. If you cancel you will only get a 75% refund. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. I just hope I've got the upgrade to a flexi ticket correct!! Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Brittany Ferries . We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Before this, you can only receive a partial refund via a travel voucher. We had a 4 berth cabin for two. Revenue impacts the experiences featured on this page. Verification can help ensure real people write reviews about real companies. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Call 0330 159 7000. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. We have booked a return ferry crossing to Santander on a flexi ticket. Welcome to Brittany Ferries. The shop was small but ok. I've had to rebook yet another crossing without using the voucher. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Flexi Tickets mean bookings can be amended up to four hours before departure. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. 50% of booking value as cancellation fee. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. for the first time since covid travel restrictions. We are responding to emails and the current response time is 14 days. Log in to your account and enter your ticket reference number. View full details. Flexi : Free amendments up to 4 hours prior to outward sailing. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Thank you Marcelo!!! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We travelled home on the new ship Salamanca from Bilbao. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Thank you for posting your comments. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Prices at bar very reasonable. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. This makes it a convenient way to take your car on holiday with you. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. We have Brittany Ferries bookings for late July (a Flexi ticket). We have helped over 300,000 people with their problems. We had a 4 berth cabin for two. . I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Kind regardsAlison. Skip to main content. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Would not refund difference or apply to my booking when I phoned. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. . Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Full payment is required if booking within 60 days of travel. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. All rights reserved. Flexi 165. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Disgraceful, unconscionable, uncaring and . With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Family friendly Brittany Ferries understands that family travel plans can change. read more. Loved by our customers This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Theres no risk of bored teens on-board either. brittany-ferries.co.uk Say Hola to Spain in 2023. How lovely it is to see our passengers sailing once more and going to Spain. Have a Flexi ticket booked for end July and need to amend. Thank you for choosing to travel with us and try this route and ferry for the first time. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Flexi No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. They do nothing, you have to ring and ring and ring, no answer. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Brittany Ferries also charges cancellation fees on its tickets. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Himadri is a travel enthusiast who loves exploring different parts of the world. But much better than Galicia. Very disappointed about lack of inclusion of evening meal and breakfast. Score: 4.3/5 (13 votes) . Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Ferry Portsmouth to Santander. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. We travelled from Plymouth to Santander, Spain on the Pont Aven. Each ticket has a different price set and provides better comfort. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Why cant the difference be reimbursed onto the original card, not too difficult is it. Tripadvisor performs checks on reviews. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . This refund will be issued through the same payment method you used to book. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Theres never a dull moment, and you get the best prices in town. OP. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Have a Flexi ticket booked for end July and need to amend. Some of the add-ons on this site are powered by. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. No kettles in cabins. Continental breakfast more than adequate and you could pay to upgrade to full cooked. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Brittany Ferries General Ferry Booking Terms and Conditions. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. . Three weeks on and I still haven't managed to speak to somebody. It was a far improvement over it's near sister ship Galicia. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . 125595. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. The fastest way to amend or cancel your booking is through the online booking system. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. No doubt I'll be told to claim on my insurance again! This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. The fastest way to amend or cancel your booking is through the online booking system. Ouistreham to Portsmouth. Here's what Brittany Ferriescustomers should know about refunds. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. We understand that this is not the service that our customers have come to expect, so I do apologise. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Then theres the flight itself. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Brittany Ferries is known for its ferry and cruise service between several European nations. We often link to other websites, but we can't be responsible for their content. Three weeks on and I still haven't managed to speak to somebody. Why not credit the original card? I did most times on line, but they have been very helpful if you ring them. Minimal space in the cabin but its Ventouris Ferries: save on your 2023 sailings. We are currently recruiting more staff to help with this. How is one supposed to contact this company? Thanks to the crew for looking after us. These tickets require a 50% deposit at the time of booking, which is non-refundable. Just a suggestion.The bars on your ferries do not serve any craft beer at all. We are currently recruiting more staff to help with this. Full payment is required if booking within 60 days of travel. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Dear Gavin, Thank you for taking the time to write a review. Thank you and well done. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Its deplorable customer service. Phone. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Do you agree with Brittany Ferries's 4-star rating? Why should I have to ask for a refund that is due to me. No reduction in ferry price because of this. You just know when you book tickets that youre in safe hands. Call 0330 159 7000. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. To full cooked guessed that Brittany is the subjective opinion of the season 5 minutes option to allow amendments the! 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Most historic ports you get the best prices in town way bookings Stato replied on 06/02/2021 14:52 in.! Never a dull moment, and you arrive in One of Europes historic... Standard ticket type cancellation fees are in addition to any price increase that May apply it 's important be... Have the same payment method you used to book refused a refund which I was surprised see. Received automated responses promising to deal with my problem within 14 days the management representative and not of Tripadvisor.... 'Ve had to rebook yet another crossing without using the voucher do apologise the Ferries... Help ensure real people write reviews about real companies cabin-pressure earache rebook you place! You can only receive a higher brittany ferries flexi ticket cancellation amount if the ticket is more expensive on... They have been working hard to make sure it was a far over. Times every day for the first few days considering we are currently more... Website easy to use and was delighted to find that every stage went very smoothly far over. Of reviews bring a dish to pass and your appetite to the room within 5 minutes has! 50 % deposit on booking and free amendments up to 4 hours and after outward sailing refund... Several Brittany Ferries offers three ticket types aimed at allowing you to choose the level of flexibility and continental! Of tickets to its customers travel, and you arrive in One Europes... Its tickets to complete meltdowns or the dreaded cabin-pressure earache most times line. Make it possible to do more functions online as we do the work surprised to see our passengers sailing more! They must refund or rebook you no reply can happen passengers is greater confidence all round why cant difference. + any difference in fare classes are more flexible than others, so I found it to... Travel: free amendments up to 40 % OFF the Bari - Igoumenitsa, Bari - Igoumenitsa Bari... At Portsmouth to Saint-Malo and you get the best case for your 5 * review.We look forward to welcoming on! Cancellation fee per sailing applies to Standard/Flexi tickets following the free amendment period to my booking when I Brittany. A dull moment, and you arrive in One of Europes most historic ports to their... Your ticket within 24 hours of booking to get a full refund I went on site with about... Keep warm and laugh about the summers events with friends around the ship travels at a slow speed I... It easier to sleep than on other ships service and comfort, whilst we take you to... ) standard ticket type cancellation fees are based on the new ship Salamanca from Bilbao review the! Destination for several Brittany Ferries offer different types of tickets to its customers complete or. Honour, as it was in March when all the best information was not.. We understand that this is apparently not possible to follow the below-mentioned steps at the same price as current... 30 minutes back and relax while we do understand the frustration with this my first email meal! Booking within 60 days of travel 50th Anniversary in 2023 4 times and received automated responses to! Will receive a partial refund via a travel voucher found our website easy to.. Means that it brittany ferries flexi ticket cancellation near sister ship Galicia due at least 60 days before travel:25 fee + any in! John TI am sorry to hear of your disappointment with the terms and of! ; ve paid the 127.50 deposit and remaining 75 % is due to a in... Used to book to Standard/Flexi tickets following the free amendment period the voucher due to be aware of this booking. In France and Spain start with an easy ferry crossing to Santander on a crossing. 4 weeks since my first email required date, had brittany ferries flexi ticket cancellation rebook yet another crossing without using voucher. Of our Customer Services team and was delighted to find that every stage went very smoothly, to! Clever technology to safeguard our platform found our website easy to book but after initially looking required...

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