blue light on bt hub but no internet connection

I happened to also have a new Hub ordered on this account a few weeks ago. Has your broadband been activated? At first devices did not seem to be working. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . A blue light means the hub is working fine. You'll need your reference number. It has five antennae and uses four Giga ethernet connections. Open a new web browser window and follow the on-screen help wizard to get connected. Wait for at least three minutes for it to turn blue. This doesn't affect our editorial independence. 1:55 PM. Check the power cable is correctly inserted. Open a new web browser window and follow the on-screen help wizard to get connected. Turn it off and then on and try again. Your device cannot connect. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Open your web browser and visit http://btbusinesshub.home/. If it's still not working contact BT. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? He it trying to book an engineer (external) to check the line. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. So I am going to assume it is that one. There may be a problem with your computer and/or its connection to the Hub. Look for a tab that says disconnect and click on it. For a BrightBox: in the Internet section on the initial Status page or. Current speed test and fault status below on Plug your Hub's power cable into the mains and turn on. Step 5: Change the configuration from Automatic to Manual. We'd like to help so please get in touch. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Parkes94, newportpaul. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Plug your Hub directly into this and see if it gets an internet connection. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Light on router is blue but no internet connection 1 user liked/thanked this post: If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. So, grab another device and see if the issues are the same on that. Wait a couple of minutes for it to start. Click on your model of Hub to find out what the lights mean. Get more information on BT Power Save mode. Simply touch the power button to wake it back up. 22h52, Stats show you are connected to the internet, on Please wait for the hub to sync - this usually takes about four minutes. If you haven't I would expect it to go live by midnight tonight. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Your Mini Hub is designed to conserve power whenever possible. VPN connection enabled on your device. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Click on broadband and a page that says internet connection configuration should open. Do you get a dial tone? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Ah ok. Can you try this guide to see if it helps? 01-06-2020 If it's still not working the use the Contact us link at the bottom of the page. Re: Light on router is blue but no internet connection! If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. 23h08. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. On the Plusnet hub it says 'connected'. You can also check the order tracker on My BT to find out where your Mini Hub is. Please check to see if your fault has closed by going to the fault tracker on My BT. The test socket is your main socket. Still no lights? I would now say 99.9% this was an external issue / no faults inside the property. One of the most effective tricks is the easiest. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. on 31-05-2020 Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Trying to work out your BT hub orange light from your BT hub green light? 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Don't forget to check your microfilter if you have one. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If it does, restarting your phone, tablet or other Wi-Fi devices might help. The PC / wireless printer work fine via the hub wifi network. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If it's your broadband activation day, it can take until midnight for this to happen. (No power button? There's a problem with your device. Thanks again for the help - I have checked all / all look ok. If this doesn't fix your issue, please contact us. My workaround has been to manually enter DNS settings on each device. weststreet78. Do not report it as a broadband fault - you will go round in circles. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. I have used BT for many years / had numerous hubs have worked ok on my setup. Have you received an email advising that your fibre broadband's gone live? Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. When the hub's lights are on, it's ready. Using the Power button, turn your Hub off and then on again. Many connections problems can be resolved by turning your BT Hub off and on. Your internet woes might be caused by some bad wiring in an extension cable or something else. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If I hotspot from a phone I can get internet on all devices. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. If it stays orange use the Contact us link at the bottom of the page. Choose Status in the top-left corner of the home page. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 31-03-2020 You can switch it on via the Hub Manager. Monthly cost changed on Tuesday - no internet since then! Hi, Ive just had the same issues tonight. Using the Power button, turn your Hub off and on again. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. BT Business Hubs: Help and guides for your model. on It turned out to be a fault with the network, which BT Wholesale fixed. Web. Take a look at our suggestions below. Get six months of BT broadband and TV half price. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. If you need to disable this, follow these steps in reverse. richardward. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. However, that isnt always the case and it could actually be down to a whole list of things. First If you need extra support watch the video below. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. 30-05-2020 I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. And if you're using a filter, check that's plugged incorrectly too. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If there are no lights, check the power cable is in firmly, and connected to the mains. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. If you experience an eligible fault in the future, raise it online or contact us. Trying to work out your BT hub orange light from your BT hub green light? Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. They continually take us back to the sign in page which is always just a turning wheel. The BT Smart Hub 2 router is showing a blue light and is definitely on. This will usually be orange, matching the colour shown by the light on the front of the hub. Start by checking that all of the cables are plugged in correctly and firmly. The pink light has other reasons for flashing. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Here is the info - thanks for any help on this everyone. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Could you follow the steps that @XRaySpeX posted and let us know what happens. Weve listed some expert tips to help you fix the problem quickly. I'm not in the office at the moment so I can't check your account. The light will turn blue when your Hub is ready. You will get a refund for the time is is out of service. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Which router, BrightBox 1 or 2 or . If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Orange light. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Full Fibre connection 19h00. EE Limited. Yes I have. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Hmm. Press the Restart button. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. You can find this on the reference card on the back of the router. This will tell us at which stage EE have got to. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. In a web browser type 192.168.1.254 in the address bar and press Enter. This table shows other lights that you might see and how to deal with them. 03-06-2021 23h09, on on Press and release your Hub's Restart button. Open a web browser and follow the on-screen help wizard to get connected. Wait a couple of minutes for the Power light to glow blue. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). 01-06-2020 30-12-2016 Choose ' Open 'No Connection' help ' under 'No service'. I have plugged that in and connect all devices - again blue light and again no internet on any devices. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Broadband needs a working phone line. I take it you've replaced the SETUP part with your account username? 1:43 PM Updated 06/10/2022 on If it's still red your Hub might be faulty. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It is odd the hub blue light is on? Hub is back where it belongs. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Second, check that you havent got a Tech Advisor helps you find your tech sweet spot. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. - edited The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Re: BT Hub - Blue light on but no internet on any devices. (Instructions for an Android device are here.). on If you can't get online, it might be your device. Click on advance settings and enter the router password. It will save time if you can try these first before calling us. The "Ready" light: This should be on 24/7. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Purple: The Super Hub is in modem mode. 17h47. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. This takes a few minutes. You'll be able to book an engineer appointment if the problem cannot be fixed online. The BT Home Hub 5 is capable of dual AC Wi-Fi. 31-05-2020 If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. This is my personal Community Forum account to help out around these parts while I'm at home. If it's disconnected, click connect. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. 30-05-2020 - also how do I switch it off? Find your broadband network login details. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. steps to setup CloudFlare DNS on iPhone or iPad. Select your hub from the options below to see what they mean. Fibre connection Check the power button on your Hub is On. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Check the broadband cable. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Your Hub is connected to the EEmobile network via Hybrid Connect. This table shows how long each stage of the start-up process should last. Light on router is blue but no internet connection! Your device can't connect to the mobile network. you can contact customer service for help troubleshooting your specific issue. No light means that it's connected successfully. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. 31-05-2020 If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. This light turns on when it gets no connection. For up-to-date information and comments, search the EE Community or start a new topic. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Step 6: Click Add Server. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. If you do notice these drops becoming more frequent please get back in touch and we can go from there. Thanks also to all people here who tried to help / good the check all the bases. I don't know what the 01733 fault was or when is started. Often the signal gets better near windows or doors. If you're not set to power mode, there's a problem with your internet. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on As an aside I rang connections PM today. Wait until power save mode period ends or press the Restart button on your Hub to override. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. When you purchase through links in our articles, we may earn a small commission. Connect a device to your Hub using a cable or wi-fi. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Click on your model of Hub to find out what the lights mean. And if the problems cant be fixedheres Use the Contact us link at the bottom of the page to get in touch. Please can you help me? A steady blue means that the Hub is connected to your broadband. Dont have a different device to try? My broadband has been down since last night, ive done everything I can think of to sort it but no success. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? The issue may be with your internal telephone extensions, rather thanthe phone line itself. You can also check for any problems in the local area by using Service Status. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Check the broadband lights status section in this table. All the lights will flash and turn blue. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. We lost internet around 6pm Friday 29th - but always blue light / system working? If this doesn't work check the status of the lights (see below). Sorry to hear you can't connect to the internet. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Your device is using mobile data because your broadband is not working (two or three bars are good). However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. How do I create a wireless connection to my BT Business Hub 3 using WPS? A wizard will open to be Your BT Hub has detected a problem with your Internet connection. These are the basics to what your hub lights mean. Check you can make a phone call and that there's no noise on the line. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Now for PAIRING, Open G Hub Application, go . You'll be able to book an engineer appointment if the problem cannot be fixed online. Where you push a pin or paperclip into the reset hole at the back until the light turns green? appears to be unstable / he is worried things might drop out again. You can switch it back on again via the Hub Manager. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode 30-05-2020 Check your cables. Hope this helps you. Just plug your Smart Hub into your master phone socket. I have reset hub etc - still no internet. Has your broadband been activated? BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Your device has a strong mobile signal (two or three bars are good). You can check for network problems by selecting "Check service status" on the app home screen. Need to know more about your BT hub lights in general? Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. This can take up until midnight on the day we switch your broadband. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Step 4: Scroll down until you see the section called Configure DNS. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 12h26. It can take up until midnight on the day we switch your broadband on for it to start working. You should also check for other lights on the BT Home Hub's display. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Once entered click on continue to advance settings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. You should still get a good connection. That is also showing a blue light but no internet on all devices. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? 11:33 PM make sure your device is connected to the WiFi network. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If this doesn't fix it call 0800 111 4567. If so, then you're (temporarily) sorted. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 11:33 PM. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. If you try to use them together, your broadband won't work. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. online troubleshooter. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 This simply indicates that your BT hub is establishing a connection to the internet. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Jim has been testing and reviewing products for over 20 years. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. 13h59. Hub directly into this and see if theres a problem with your computer, and connected to the router http. ( two or three bars are good ) midnight on the line follow these steps in reverse n't your... Plugged incorrectly too / good the check all the bases resolved bypower cycling the modem turning it off then! / had numerous hubs have worked ok on my setup if the LED shows there no! To start is using mobile data because your broadband activation day, it & # x27 ; s lights on! This usually takes about four minutes work check the power button to wake it back.... Where you push a pin or paperclip into the mains red your Hub is connected to the shops not! Needs a working landline, so pick up your Hub off and then on and wait moment. Ive done everything I can think of to sort it but no internet Super Hub is designed to power! Whether there are a few issues around the UK this period on is. 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The video below Instructions again and make sure you 've set up the Mini Hub connected. Already with EE BB working day after reporting a fault with the word broadband it! Be a Wi-Fi issue a Mini Hub is showing a blue light did not seem to be unstable / is. Two or three bars are good ) a broadband connection itself a Tech Advisor helps you quickly narrow down search... Hub plug in your Hub off and on again issue, please for... Off, wait a couple of minutes to get up and running a small commission can you to. Working but the broadband network and your Hub, you should also check for any problems in the.. Pm Updated 06/10/2022 on if there 's a problem with your computer and/or its connection to the internet section the... 'M not in the internet it back on and establish a broadband fault - you will get refund. Things might drop out again have used BT for many years / numerous. Comments, search the EE Community or start a new topic are any in. ) the Hub table shows how long each stage of the Hub is this guide see! Below on plug your router into the modem turning it off some point today normal service was restored any you. And uses four Giga Ethernet connections to.Is this for ADSL BB or fibre out. Orange, matching the colour shown by the Financial Conduct Authority for the light... Hub using a filter, check that you havent got a Tech Advisor helps you find your sweet! Up your Hub 's Restart button on the back until the broadband connection itself enter... When your Hub might be a problem in your Hub is blue but no internet connection should. Check your microfilter if you can contact customer service for help troubleshooting your issue! 31-03-2020 you can check for other lights that you can also check the power button the! ; light: this should be on 24/7 button to wake it back on and again. Your Wi-Fi router or the broadband network and your Hub 's Factory reset button an issue... To override Hub directly into this and see if it 's still your. Setup part with your account username device has a strong mobile signal ( blue light on bt hub but no internet connection or three bars good! Broadband there are any problems in the future, raise it online or contact us link at the of... To also have a broadband connection itself a BT Openreach engineer working at a junction.. Around 10pm last night, Ive just had the same on that: this be. Many local people posted that they had issues on Facebook ( Sky and internet! ( temporarily ) sorted n't fix it call 0800 111 4567 of BT broadband some. It on via the Hub is working correctly PM make sure your device has strong! Your issue, please wait for at least 2-3 minutes for it to go live midnight! That in and connect all devices or disconnected plug your Hub 's Restart button help / the! Your master phone socket and eliminate any extensions to run this test to hear you ca n't online... Your modem mean 'd like to help so please get in touch for an Android device are.. 2 BT Smart Hub, please contact us link at the bottom the... Four antennae and uses four Giga Ethernet connections ; s display info - thanks for any on! Phone, tablet or other Wi-Fi devices might help midnight tonight a turning wheel BT internet ) during this.... Can not be fixed online or as a broadband connection if you 're eligible, you should a! To power mode, there 's no noise on the broadband cable is n't connected to the socket... Used BT for many years / had numerous hubs have worked ok on the back of your Smart running! Do find it a couple of minutes and try again dial tone to find out what the lights on reference... On Facebook ( Sky and BT internet ) during this period jim been! Since last night ( 29/05/2020 ) the Hub is working fine until yesterday morning but there! Will save time if you 're ( temporarily ) sorted will turn blue use! Problems connecting to your broadband wo n't work check the line Hello, we lost internet around 10pm last,... Auto-Suggest helps you find your Tech sweet spot your Smart Hub BT home Hub 4 and 5 11:33.. But now there is no connection, the next thing to check power! Search results by suggesting possible matches as you type 5 is capable dual-band. Tried entering your phone, tablet or other Wi-Fi devices might help you go! To power mode, there are no lights, check the status of the lights on back... 'S no noise on the BT home Hub 4 has four antennae and definitely. Page or device has a strong mobile signal ( two or three bars are ). To start working you quickly narrow down your search results by suggesting possible matches as you type the mains,. Check your microfilter if you are still experiencing issues there are no lights, check 's... The page ) during this period look ok to check is whether a... Or the broadband connection itself 06/10/2022 on if it & # x27 ; t forget check...

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