kenmore elite refrigerator compressor failure lawsuit

Total bill would be 812.00. Makes also a loud humming sound and sometimes a pop sound. That is absurd the fridge is almost new. We purchased a Kenmore Elite (LG Mfrd) French Door, Freezer on the bottom refrigerator in April 2015, with a 3 year warranty. Bought Kenmore 4-Door French Door Refrigerator 72493 in August 2017. We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. We had to end up buying another refrigerator in only 1 1/2 years and had to pay over $700 for repairs. These people should be locked up. Nothing but heartbreak and compressor failure with these babies. But Kenmore still out them in their frig. Paid $3200. Purchased an LG made Kenmore elite in Feb 2017 and it lasted until May 27th of 2022. So it appears that the $2600 refrigerator becomes useless after either 1 or 2 years. They ordered a compressor which wasnt the correct one and tried to reorder another after selling me the warranty plan. Has worked GREAT until the 17th. Gave Model and Serial number. When they are in good working condition, they help absorb the compressors movement so it doesnt shake or make a noise. Compressor went out in under 2 years. I even tried to get the part myself. I paid over $3000 for it and the compressor has completely failed. We have already been without a frig in the house for two weeks. Freezer over freezes and bottom part where all the food is located does not get cold enough to keep food especially milk from spoiling. We purchased a Kenmore Elite refrigerator model 795.74025.412 serial number 802KR01187 in 2018. Then in December the refrigerator broke and we contacted Sears who had an outside company come to fix it. Says it will cost $659 to repair, but he didn't address the rest of the issues. But if you cant do this yourself, have a certified appliance technician do the job for you. The food heated up and I have thrown everything out as it could be dangerous to consume. Would like to know what if anything is being done about this??? We paid $256 to cover service call and 50% of the expected labor. Not expectable. They even push extended warranties on all your Kenmore equipment such as washing machines, dryers both from the Tech in person and over the phone. The clunking or thumping sound you hear is the compressor hitting the sidewalls of its compartment. We are still waiting for repair. Unbelievable! You may have to replace the compressor if all else is in good working condition. Only part is covered under warranty. Therefore, check them to determine if they are off. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. We and our partners use cookies to Store and/or access information on a device. If it does not, unplug the cord and check it for any damages. The refrigerator stopped working. Add To Cart. Then, give it some time to power and for the compressor to start running smoothly. First ever large purchase from Sears and financed on first credit card. going to cost you $20 in fuel. Sears tech just came out - I could literally copy and paste the response made by martin polland. Have there been any class actions against Kenmore? The Kenmore/LG brand will no longer be a product used in ours, any family members or any friends households ANYTIME SOON! I saw that there is a recall or lawsuit thru LG/Kenmore I would like to know who to contact so I can get some results from this untimely failure in this product . Called sears and emergency appointment set up for week later! Scheduled appt for repair 4/17/20. In May 2019 the compressor leaked out all the Freon. I purchased a Kenmore Elite Refrigerator not even 4 years ago an the refrigerator stopped cooling the week of Christmas causing me to lose a ton of food for Christmas eve an Christmas day. Have to stay in all day. This may straighten out the problem with the compressor. The unit cost me $1900.00 new. It sounds as though the motor is still working but it is not cooling, and it regularly and repeatedly makes a strange sound. 2nd tech ( from another company) said same thing but didnt charge me. $634 to repair, they will install another LG compressor and warranty the work for 90 days. Our service tech from a local LG company is baffeled. Not to mention the first time it stopped working they told us it would be several months before they can even have someone look at it so we had to go buy a new refrigerator for the kitchen. Examine the rubber door seal (gasket). Worst experience ever with customer service!!! Wow. In addition, you should know that a frayed or damaged cord is a risk to have around. Bought Kenmore Elite Model # 79551833412 from Sears Store. How Long Does a Sub-Zero Refrigerator Last? We purchased the seers home warranty and that has been a complete fiasco as well. Move the probe from one pin to another; there are 3 of them. ). compressor/sealed system has failed. I purchased Kenmore elite french doors freezer on bottom. Kenmore Elite, 3y. Cold air can escape, and warm air can enter the compartment if the refrigerator door does not close tightly or create a proper seal. Beautiful. He also said that since Sears has to replace the compressor since it is under warranty, they overcharge on the labor to offset it. You go to the fridge to grab your favorite drink and the can feels warm, not good! Other repairmen told me it shouldn't be more than $400 for labor. Purchased grab-n-go kenmore elite in June 2016 for @ 2000 795-79033.411. All new Kenmore elite appliances were installed. We are not happy with this and want to know if we can be a part of a class action suit against Sears/LG. if nothing else i can let them know that they have bad products. We put a thermometer in the fridge and freezer. Patty Kinkead. the problem is not the ice maker because that has been turned off. 6 months after buying the Kenmore elite the compressor went out. I called Sears home warranty and they couldn't get to me for 11 days, I bitched loud enough for them to agree to let me hire a third party person if I could get someone sooner and I did. Remove your Fischer & Paykel refrigerator from the wall. Lost $279.00 in Groceries. @oldturkey03. I will NOT put more money into this faulty unit. Expect to repair again in about 2 years. My 3 year old frig stopped cooling 4 months after my extended warranty was up and a tech told me all was well with it. Well he came back today and told us the wrong compressor was sent (wrong number on the compressor) and he would have to re-order the correct one and wouldn't be able to come back until 7/25/19. Finally said bad compressor, said that cpu board was not compatible with their "Universal Compressor"and I would have to purchase a new board for the repair. I didn't think I needed to buy it because most refrigerators last longer than a year??? Bought and installed new from Sears in 5/17. I am telling you what my warranty says. Ill never deal with seers series home warranty seers home services as soon as my contract is up. Sears will not fix it , they can not get parts from China. Kenmore elite fridge model # 795-77544600, burning smell in the refridgerator, which caused the light housing to melt, ceiling of refridgerator to melt, charred bulb sockets, cover of light extremely hot, not to mention a few more hours would have caused a fire. I purchase a Kenmore Elite refrigerator in 2016. Called Sear Service and was told the soonest someone could come out was 5 days later! It's the compressor . Shutterstock. As of today October 31 I am still out a refrigerator. Orders parts, parts come in 3 days, takes another week to get technician out to fix it. What a mess. I would like action taken against LG and get refunded the appropriate amount to me so that I can fix it. Compressor went out a week ago, lost $$$$ worth the food. Sears Kenmore refuses to honor the warrantee specified in my owners manual. Then, turn off the temperature controls of both compartments. So, I asked for a number for Kenmore and the number took me right back to Sears service. Help me,please. I do not think that 22 month of used is he live time fort that part. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! We have had Sears home warranty and Sears home services to the house twice for a total of three times to fix this refrigerator. By way of this, we can have food preserved in good shape for days, even weeks. This is to check for voltage output. I purchased a refrigerator in 2018 it stop working I have to.pay for labor over 600 dollars. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. I don't have this kind of money to spend a a repair. Kenmore elite refrigerator compressor bad, company wont repair or replace. We have no idea how long the fridge has been off, but the entire house stinks. Find pros. He passed away three years ago and now Im having to deal with the compressor going out on the Kenmore. Last year (5/18) we had to replace the compressor and condenser. The builder that did my house had Sears as the appliance supplier unfortunately. Why is LG allowed to keep putting these faulty compressors into any product? Water leeks from the bottom freezer out onto the floor. I plan to visit the vendor an see if they can produce a copy for me. I want a new one as well. But this applies only to linear compressors. Thank God we have a home warranty! LG nor Sears will act. 2015 Kenmore Elite Model 795.72483.410. Viking Recall - June 2009. And how is it possible for a big named company like this to keep putting out crap they know is bad and two lawsuits from what I can see did little to nothing much for the millions of customers. The heat is dissipated by the compressor coils in the rear of your refrigerator, but as they become caked with dust, they must work harder and louder to dissipate it. Bought a Kenmore Elite (model: 79572489411) bottom freezer in 2016. Any idea how to be somehow compensated for major price of repair? Repair man to come in 10 days. If you find that the compressor on your Kenmore refrigerator is buzzing or humming, check for dirt and debris on it. So far 2 1/2 weeks without refrigerator. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. Bought refrigerator in 20l8 compressor just went out 2022. The money is one thing and the stress, frustration this has been causing our family is another! Also, he informed me that the condenser was emitting a lot of heat. Bought a Kenmore Elite Refrigerator 795-74033.411 approx. Model # 795.72043.110. Sears wanted $300 more for labor costs than my local guy. Refrigerator stopped working over a week ago still waiting on Sears to replace compressor that is under warranty. The repairman said he sees at least one of these a week. replaced the compressor and $959 dollars later it started to cool down again. will never buy anything "LG" in the future unless i read an awful lot of good news about how they have improved. At 3months thethermostat/ice maker died (covered). It is only 1 and 1/2 years old. 1.check the refrigerator for current leakage. Sears should be held responsible for all costs to repair this fridge. It started making noises off and on, getting more frequent. Rented a small fridge ( 60.00 for 2 weeks). I purchased a Kenmore Elite Grab and go Model 795.740.411 in Sept 2015. They said I would have to schedule an appointment at a cost of $99. Either way it is bad business practice and the consumer needs relief. I called back and asked to speak to "higher up" and was transferred 6 times and the last response was, we are Sears, this is a Kenmore issue. I would be out $1100 for repair. How annoying for a $3000 refrigerator! By August 2020 developed a noise. Last month the freezer stopped working and the ice maker stopped working. Kenmore Elite Model 795.73157.610 manufactured in 2016 and in house I purchased in 2019. Compressor went out Nov.20, 2019. Compressor went. They got us any way you look at it. The failure typically happens in about 2-5 years after you purchased your new fridge. I believed that Kenmore was one of the best now I believe they re the worst. Since, it's not an Elite Sears will not cover repair. This is because the thermistor reads the temperature and sends results to the control board. Entirely unbelievable! I SHOULDNT BE HAVING THESE KIND OF ISSUES. Bradley Pfeifer. This is because it will no longer fit there. I said yes you said that last week. Im all for legal action against them both. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. Another reason can be a defective fuse caused by irregular wiring. Or replace it. I had to actually take a picture of my inside label of frig with the warranty book next to it! Have had no problems with it since it was delivered 5 years ago. Purchased a Kenmore Elite 3 door bottom freezer in 2015. The tech informed us that he had been running across this issue several times, stating that before or right at the 1 year manufactured warranty the LG motors were going bad. I had to purchase a 4.4 cubic ft refrigerator to put drinks in and what nots thats another $150.00 Yet LG blames A&E and A&E blames LG and here I sit with NO refrigerator since May 23rd. You will only get a trickle of water if you go to fetch a glass of water. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. Sign me up for a class action lawsuit. We are saving for new appliances, it's like trying to save for an old used car. I spoke with the Sears Home Warranty Department, the customer service suggested that I should by the warranty for $49.95/month for technician to come out to diagnosis with no charge ( if I go a head with the repair) but I still have to pay for the repair which is sounds like $400 - $500. Obviously, we had to spend another $2400 for a new LG as the Kenmore is now a "permanent fixture" in the garage.Thank goodness I bought a Protection Agreement, so the major frustration is that this situation has gone on for almost 6 months. I am in contact with a lawyer regarding class action. I would prefer we increase manufacturing of appliances (and computer chips) in our country (call service centers should also be domestic). Best to contact an appliance repair technician to help resolve. later it failed. Bought KENMORE refrigerator bottom drawer ffreezer Nov 2016 and it died two weeks agolast week in Feb 2018. Compressor died this weekend. model 795 72483 410. the compressor went out in 4 years I had bought the extended warranty and sears had to replace the compressor. My french door kenmore elite is 2 years old. Purchased Kenmore Elite 3 door refrigerator Model# 795.73133.410 October 2016 paid $2010 on sale from Sears. This s my first and last Kenmore/LG product. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. He also informed me that if it was also bad I would still have to pay the labor cost again to have it fixed. Emergency electricity shut off, food spoiled. Mine didn't even last that long. Im so disappointed in the model.. Put the new compressor in the space created by the removal of the old one. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. It is now a beautiful piece of useless art sitting in our garage and we are out $560 for parts, food losses twice $350 and the $2000 to buy a new refrigerator that does not have an LG made compressor! It is being replaced by Sears under warranty . The refrigerators have the side-by-side upper doors and a freezer drawer at the bottom of the refrigerator. No one ever called. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! But if they turn well, check the continuity of the motor with a multimeter. I like the glass shelves and the ability to split some of them to accommodate my needs. Bought all new Kenmore Elite appliances double oven refrigerator dishwasher microwave trash compactor in November 2017 the dishwashers motherboard went out in January of 2019 cost $400 to repair then the refrigerator a 3 door bottom freezer model number 795. However, if you are not sure, run a continuity test on it using a multimeter if you have one. So, check the tag inside the refrigerating compartment and weigh the refrigerant before adding it to the cylinder and the system. What can I do? I am not spending another penny on purchasing warranties, or hiring private company technicians to fix this junk. If there are burns or any other type of damage, replace the power cord. The digital controls were simple to operate. Is this covered under the recall? This makes it he second one I have bought in the past 10 years. I will never buy from Sears again. 3 years from a fridge. Lost couple hundred dollars in food and still without a refrigerator or an estimated time of repair at this point. Less than 3 years later, July 9, 2022, we have a Sears repair person here today who is replacing the compressor. Would take 2 weeks and parts would be shipped to my home. I was told it is the compressor and that LG has now built a universal compressor for all their fridges but then this compressor will not work with existing control board, therefore it will also need to be changed. They make em PRETTY and FANCY looking like the high ticket appliances, but they are JUNK!. is my concern that the Door Hinge Bushing top door base plastic bracket, cover or part, have broke in 22 month period used. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. Purchased a Kenmore Elite refrigerator 79574093410 in October of 2018, Ditto to all of this.have Kenmore frig as others do. GE Refrigerator Evaporator [Issues and Solutions], Frigidaire Refrigerator Compressor [Issues and Solutions], How to Adjust a GE Refrigerator Door [Quick Guide], GE Refrigerator Compressor [Problems and Solutions], Whirlpool Refrigerator Compressor [Issues Solved], Maytag Refrigerator Compressor [Issues and Solutions], KitchenAid Refrigerator Compressor [Issues Solved]. If you dont find continuity, replace the motor. About 2 years of use. However, if there is no click, check for continuity using a multimeter. I want a new refrigerator, from all comments it seems that the problems have only begun. However in less than two years the compressor died on our new expensive Kenmore elite. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. I was better off purchasing a real appliance from Lowe's after the first year this gave me problems. My LG French door refrigerator with bottom freezer bought from Sears November 2013 so it lasted almost 6 years BUT now I'm not eligible for the recent five year extension on covering the labor LG recently came out with. My LG French Door Refrigerator is 3 years old. Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. Good, Lord, people run! Not cooling and food went bad. no wonder SEARS went out of business!!!!!!! The sell crapy items and don't offer support. My hubby was able to fix and it worked for another year. Still couldn't figure it out. All meats, and some vegetables going baby ever since. My wife and I had to eat out during that time and the inconvenience trying to keep medicine cooled with an ice cooler. Several customer reviews on reputable webstores such as Sears report that their Kenmore refrigerator went bad within one year. No one mentioned the failure of all the compressors. It was replaced on 10/19/2021 at a cost of $1,055. I have model #795-72483-411, serial # 807KR00307 which is a Kenmore Elite. It will be several thousand dollars to replace them. We purchased an LG refrigerator in November, 2018. Replace the ice maker assembly if none of these pieces are broken and the freezer temperature is at least 15 degrees Fahrenheit. The manufacturer and seller have known about these faulty compressors for OVER A DECADE! It is still covered under manufactures warranty but does not cover food loss. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. In March of 2016, a part failed that caused things in the fridge part to reeze and the freezer thawed. I discover that this KENMORE ELITE name, which I know and trust and buy for its quality and performance and durability/dependability , is just on the outside when its actually an LG. Overheating can cause the compressor to stop running. My compressor went out in Kenmore Elite. This kind of money is not disposable. I too purchased a kenmore elite model 795.740!! LG support would not help even though my warranty is good for 10 years. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. We've had frosting problems and ice maker problems. We lost over $200 worth of food when Refrig quit. He then set up an appointment for May 9th. Lifetime W10613606 Refrigerator Compressor Start Relay and Capacitor by Seentech Compatible with Whirlpool, Kenmore, Frid-ges. Kenmore Elite French door Counter Depth refrigerator, purchased 11/30/2017. This item should have been recalled. I have a Kenmore Elite refrigerator bought 3 years ago. The back of the fridge should be slightly lower than the front. All sears wants to do is sell. Now today 2-5 years later and 3000 in a fridge I have nothing. I have a Kenmore Elite LG refrigerator. Bought the unit June 2017 and a little over 4 1/2 years, no longer working. Because sears left Canada I had to pay for repairs. Kenmore is an excellent refrigerator brand. Bradley Pfeifer. This is just another clue that the compressors internal components have failed. It has a tube heater, but you can't get to it. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. We requested a second visit, the same tech showed same story about the bad parts, this time I asked him again hiw can all these parts failed at same time. Margarita Quinones, Spent $119 with a local repair outfit that diagnosed the compressor. Lots.of waisted food!!! Now it is almost 5 years old and the compressor is out. We call Sears to have a service person come out and make the repairs. If there is class action, what do we need to be part of it? At $2500+ Supposedly elite refrigerator. Jun 10, 2021 by A MONTH! Two weeks for service call and $169. The refrigerator stopped cooling and I called a repair man and was told it was the compressor and thought there were additional issues as well. A compressor is supposed to make a noise, albeit a quiet hum. Model # 795 74305 810. I would have thought that a (formerly) good company would stand behind their product. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. Lost 7 batches of food, main board replaced twice, fan unit replaced and compressor went bad. Compressor went out. Purchased Dec. 2019. OMG, done with sears. My question is, it is a recall for that door condition. Something needs to be done. We were told this is a bad compressor by LG. Make sure you clean them once every 6 months or 12 months. He did see notes regarding the seriousness of my situation. I have my appointment scheduled for 5 days out and they said $89.99 for a technician to come out and take a look at the problem. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. 795.72493.611 was the model number. LG support was not helpful, Home Depot said my 3 year Service plan was expired because it actually started on the day it was purchased verse the day manufacturer warranty expires. Only option home services offered was reschedule appt 2 weeks away on May 14, 2020. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. This is what typically happens, Below are two main reasons and solutions worth investigating. I called Sears repairs, the soonest they could get a repair person out was November 17, 2022, almost a month wait. Called LG who sent out a repairman a week or so later.

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