10-29-2019 09:59 AM. Accidental Damage Service (for liquid spills, drops, etc.) The forum is primarily user to user, with Dell employees moderatingContact USA Technical Support. Dell SupportAssist OS Recovery Tool. You do not need to renew the service contract. Dell commissioned Principled Technologies to simulate a support case using Dells Premium Support with SupportAssist against the top-tier support of Apple, HP, and Lenovo, and the call time for Dell support for a broken hard drive was 4m 05s. You dont need it and it can cause problems. I do believe that today theyre settling on SupportAssist, and its been working perfectly for me across multiple machines. Ive never taken one of those updates, although, Ive never heard a case of a bricking happening. Completely separate concept. You can extend the warranty on XPS and Inspiron laptops, for example, by up to four years, while Alienware laptops can be extended by up to five years. Ive trusted PCmag before, but ANYTHING is possible these days. It allows files to be uploaded, installed and run on your computer. If you feel the need to install it, it isn't going to hurt you. The south wind is warm, but it isn't *that* warm, @ricswi @Daniel_Bowers @IanCutress RAM drive as scratch disk till we get an Optane replacement :) I have 40 years experience on a range of computers and operating systems, including a dozen UNIX variants and every version of Windows worth having since it started in the 1980s. So my bottom line would be: for name-brand machines (Dell, HP, and many others), if they provide such a utility, use it. Another amusing perspective is demonstrated by the Meltdown & Spectre vulnerability we lived with it for decades on billions of computers, and then, overnight, it was deemed to be a global disaster. How do I disable Dell Support assist in BIOS? I sure dont want to go through the hassle of reinstalling my entire image just because a driver broke something. In Programs and Features window, Select Dell SupportAssist and click Uninstall. Comments violating those rules will be removed. If it comes pre-configured to run on a schedule, let it. What does Dell premium support also include? Personally I wouldn't install it and would hunt down and kill the nag that keeps prompting for it. When you find the program Dell Support Center, click it, and then do one of the following: Systems with Basic service entitlements receive critical updates from Dell plus . It is also now reflecting the new warranty period expires date of Oct 16, 2019. AMD could have put more cache on Phoenix, but it would h https://t.co/GYu0dPJ6Nw, @plugable Valuable updates in the TBT4-UDZ. Get Discount. In SupportAssist Uninstall prompt, Click Yes to uninstall. First, thats completely optional. Support assist should be considered malware in my opinion anyway Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For the regular Joe, who needs "support", this is a valid option for those that value such service and are willing to pay for it. Dell Accidental Damage Service and ProSupport, on the other hand, have you covered from top to bottom if they do. Can I extend my laptop warranty after it expires? Does it expire? The 1 year Dell Extended Warranty plan for mid-range laptops costs about Rs 6,000 , while the 2 years Dell Extended Warranty plan costs Rs 8,000. Why risk the complications delineated above?Mel. Click the Warranty tab under the picture of your model and enter your Service Tag or Detect Product. SupportAssist is available at no cost; however, features vary by service level entitlement. SupportAssist is available at no cost; however, features vary by service level entitlement. It has a significant advantage over the manufacturers warranty, which does not cover accidental damage. #2. My system has not had any problems nor do I expect it to. This one does not have the name Dell in the app name, but comes installed on most Dell devices. I only use the Update function to make sure Im up to date with drivers and UEFI. "All three vulnerabilities are independent, and each one could lead to arbitrary code execution in BIOS.". Im not sure that this would ever be the right product for me, but on a larger scale, there are likely a lot of people that would like this kind of service. Choose Update and Security. One such article was at PCmag. Its simply cheaper to buy a new computer if the computer breaks. Apple then made an appointment for the customer to visit the Genius Bar for further troubleshooting, and HP wanted the laptop shipped to them for service or a refund. Click the Update History link. Note that I do not use an App like CCleaner. Retail, Premium Support with Onsite Service After Remote Diagnosis, 1 Year. Ran SupportAssist to completion5. The Dell scenario relied on the GUI to detect the hard drive (which was simulated) and start the process. You can, of course, after reviewing the benefits it provides, but my take especially on machines older than a couple of years is that it's not worth the expense. That was it for me and Dell. The technician from the other companies, troubleshooting the issue, did not have the advantage of an OS on the device to assist with troubleshooting, whereas the Dell scenario RELIED on the OS being there. You cannot extend a laptops warranty after its original warranty has expired. Theres a huge difference. In other words, buy a Dell, and then have to pay for decent support - support that should be provided as part of the purchase. The 1 year Dell Extended Warranty plan for mid-range laptops costs about. Now the app is not saying the warranty is about to expire. . If it ends up being more annoying then useful, I simply uninstall it. PDF Why choose Dell Premium Support Plus? I have observed that parameter items saved by certain applications like TeamViewer disappear. If it informs me I have a driver or BIOS update available, I take them. The service plan is no longer in effect and will be renewed during the renewal period. At the same time I . Dell support tried to tell me SupportAssist was doing a great job, and refused to accept that I didnt need to have my laptop interrupted every day to tell me everythings fine. Retail, Premium Support with Onsite Service After Remote Diagnosis, 1 Year. Indeed, they do have (or perhaps have had) confusing update utilities. My procedure for using SupportAssist is as follows. Ive asked Webroot for help. My Dell computer came with something called SupportAssist that scans my computers for any driver and BIOS updates. Is Dell able to repair laptops? Which is it? Even after your warranty has expired, Dell can repair systems with a one-time hardware repair service. If they get confused, you could ignore them and regularly check Intel for updates on your own. I asked what about the automatic running of SupportAssist. Less frustration and more confidence, solutions, answers, and tips in your inbox every week. Can I use olive oil on bamboo cutting board? Disable all automatic settings and Windows notifications for it. this was helpful. Its generally safe to let these types of support tools update your machine and drivers. Step 2: Under the Get drivers & downloads section, click Run. You do not need to renew the service contract. How much does it cost to renew Dell SupportAssist? And all of it is 100% legitimate. Renewal 6 Months Plan US$ 66.65 US$ 49.99 Buy Now; Gestisci Consenso Cookie. I contacted DELL support. As I say, doing this has never failed me yet, and it does provide tangible reassurance, essential system updates, and slows nothing down. I agree with Melvin. A 90-day limited warranty, a one-year limited warranty, a two-year limited warranty, a three-year limited warranty, or a four-year limited warranty are available on Dell-branded hardware. 14598_658-BEOK. cost me just $300 with an SSD included and was about 95% new looking. My Labrastaff Bruno certainly looks imp https://t.co/SSZT4FYUX1, @NWSPortland Thanks! I added an SD card to my laptop with an extra . KEMP Premium Plus Support - extended service agreement - 1 year - on-site. Unlike traditional support, where it is a reactive model based upon the customer having an issue and reporting it, Dells SupportAssist software monitors the system and, assuming you have an active subscription to the service, sends Dell notifications of issues with the device so that they can reach out to the customer through whatever means the customer prefers, so Dell can call or email letting them know that there is an issue. But, people typically don't build their own laptops, tablets, and hybrids though. Simply follow this procedure to re-flash failed BIOS update on a Dell Inspiron (n5010 model in my case) laptop. One thought it was July 2017, the other February 2017. SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year. Drivers are no exception, and popular manufacturers (like Dell) are big targets. The latest version is 3.6.0.97. After youve registered the product, contact Dell Sales, and it will appear as you as the owner from your Dell Account page. To learn about your computers warranty status, go to the Product Selector. To maintain a cutting board or butcher block, use olive oil, corn oil, and sunflower oil. You can never know if a driver update is truly a security update, or if it is actually going to fix the purported security issue, or if its not going to cause another problem. Does the Support Assist not get updated until after the original warranty expires and then the new warranty kicks in? The SupportAssist tool will report this as support being expired. Dell SupportAssist software is the best PC support software for Dell users: . 2 SupportAssist is available at no cost; however, features vary by service level entitlement. Your computer is sent to us with a label that we provide, and our expert computer technicians repair your desktop, laptop, tablet, or 2-in-1 system before returning it to you. However the Support Assist app is not updating and keeps stating that my warranty is about to expire. No thanks. Take advantage of 24/7 technical support via phone or online and direct access to Dell support experts. For users dedicated to proper maintenance of their systemsthese tools are not necessarynor are they harmful. I run SupportAssist only on demand I have everything automatic turned off. I get this red banner on the optimize window saying my service plan has expired. Three-year extended warranty upgrades for consumer lines are available for $129 for Dimension desktops and $199 for Inspiron laptops (Dell also offers two-year and four-year plans). Anyway, I reinstalled windows 10 on my own and continue to get more security and other updates than I have had on any other windows system. It may try to encourage you to pay for a service contract extension. Its that simple. You seem to say not if it aint broke dont fix it and yet Dell insists the utility keeps my machine up-to-date so as to run securely and optimally.
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