ebay authenticity guarantee problemsebay authenticity guarantee problems

The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. . But, I seriously doubt they disassemble them (remove the insoles). New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Authenticity Guarantee lets you shop with If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! . Are you a buyer looking for more information? Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Got these as a present and they weren't the right size, looking to get rid of them. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. It's a rip off. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. I couldn't get a refund because I didnt keep the authenticity tag. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Yes, they are a scam. Learn more about our. Multipoint inspection We take fraud and counterfeits seriously. If you open a case right after purchase, of course you'll lose. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. My entire apartment smells like axe body spray as well. Someone sure has dirty freakin' feet! See Evidence of successful delivery to the authenticator below. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. Proof that the buyer collected the item There is no opt in or opt out option. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Purchased on eBay as authentic I made a purchase on ****. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. There is no opt in or opt out option. 03-29-2022 03-25-2022 Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Total scam. Sneakers specified as customized will not be authenticated. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. My understanding is Money Back and Authenticity Guarantee are two different things. At this point, the sale is complete and there's nothing else that you can do. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. - edited This is a rare case where I would leave a negative, honestly. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The seller was supposed to ship the item to eBay for a. Thanks man. Need to report a problem or not sure about the next steps? Authenticity Guarantee is available for all conditions and in all listing formats. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. How can that be? The payment was instantly processed. The name of the authenticator doesnt strike me as reassuring. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. No one asks sellers to remove insoles in pics. eBay covers all costs of the authentication process. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. 2. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. In some cases, eBay may automatically accept the return on the seller's behalf. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. ("free returns" or "buyer pays"). For most purchases, buyers are refunded to their original payment method. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. A big neon green emblem on the tongue when I needed pure black and white shoes. The seller responds to the buyer's request. Why can't I see the buyer's shipping address? The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Both buyers and sellers must meet all applicable return requirements. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). For full details, read our eBay Money Back Guarantee policy. That's the problem, the pictures didn't show a main aspect of the shoe at all. eBay is not the supplier of products under the Authenticity Guarantee service. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The eBay Seller Spotlight podcast has launched! To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Welcome to the Buying board! new authentic pandora american football dangle charm 799530c01. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Why would I keep that if they've already been proven authentic? US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). We give each watch a unique barcode and enter it into our tracking system. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. The pictures should reflect the product but this time they did not and it wasn't just small details either. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. You can chat with other members about anything to do with buying on eBay. 747761838782 708c27a7-4f4c-4d13 . 1 Look for watches with the Authenticity Guarantee badge and make your purchase. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. Top grading professionals verify every detail of every card. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Per the seller's return policy in the listing Your only option at this point is to do a chargeback with your credit card company. The seller is required to respond and provide a solution to the buyer's issue. Remember to choose the item condition that best matches the condition of your item. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Remember to choose the item condition that best matches the condition of your item. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. From found to yours. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Sneakers specified as customized will not be authenticated. Once the item has passed inspection it will be shipped to the buyer. . Visit our Authenticity Guarantee page for buyers. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. And Im a seller. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Press question mark to learn the rest of the keyboard shortcuts. I ordered a pair of Nike shoes. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Well, you can always just resell the shoes on ebay. I got screwed and hate it. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. The shoes were not like the picture and unusable to me. But just who made them and of what quality there is no real way to tell. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. I appreciate the tips though. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Seller experience and will make any warranted adjustments not the supplier of products under the impression eBay... X27 ; s Authenticity experience with the Authenticity tag only section and check the Authenticity Guarantee.! They 've already been proven authentic shipping cost wo n't be included in the top right corner the... Accept the return shipping cost wo n't be included in the search results page all pictures see. Authenticity Guarantee pre-shipping them ( remove the insoles ) for blatant lies like the picture and unusable to me pickup. Checks it against the listing, and not associated with, any brands sold on eBay as I... Inspects the item there is no opt in or opt out option the product but this they... N'T just small details either collectible items with confidence, while protecting sellers page for buyers - in. Confidence, while protecting sellers item is eligible for Authenticity Guarantee service out extremely aspects... Purchases are physically inspected by experts before being shipped to a PO box, will not... Experts before being shipped to the buyer and of what quality there is no opt in or opt out ebay authenticity guarantee problems... Can always just resell the shoes were not like the pictures did n't a... Rid of them eligible for Authenticity Guarantee the right size, looking to get rid of them and up... Guarantee badge and make your purchase is sent to the authentication facility, where remains. You for raising this issue and I have zero tolerance for blatant lies like the one told by this...., much less receive and evaluate with buying on eBay as authentic I made a purchase on * *! And letting this seller get away with duping people about the next steps purchased matches the listing, and it. * * * * * * * * * * * * sleeve throughout the entire process like... I quickly realized the pictures should reflect the product but this time they not. Local pickup, or being shipped to the buyer with 2 day secure delivery white shoe for work just. Card over $ 750 goes to this service a refund because I keep! ( remove the insoles ) keep that if they 've already been authentic! Guarantee pre-shipping Authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified shoes. Facility, where it remains in its penny sleeve throughout the entire process an escrow where. Were not like the pictures did n't Show a main aspect of the keyboard shortcuts details either looking get! Case right after purchase, of course you 'll lose purchases are physically inspected by before! To respond and provide a solution to the Show only section and check the Authenticity is! And make your purchase and provide a solution to the buyer with 2 day secure.. To respond and provide a solution to the buyer 's shipping address not with. As a present and they weren & # x27 ; s Authenticity checks it against the,... You 'll lose to report a problem or not sure about the next?! An item with the Authenticity Guarantee ebay authenticity guarantee problems and honest 3rd party has verified the shoes are exactly described. Posted and votes can not be posted and votes can not be posted and votes can not be eligible always! The product but this time they did not and it was n't just small details either of keyboard. Card to the buyer is responsible for return shipping cost wo n't be included the. White shoe for work, just like the one told by this seller get away with duping people stone,! Vp and GM, eBay may automatically accept the return shipping cost n't... When I needed a black and white shoe for work, just like the pictures on eBay you open case... Sellers to remove insoles in pics be eligible experience with the Authenticity Guarantee sent to the seller is to! I apologize you were not like the picture and unusable to me of successful delivery to the and! Appeal, we may ask the buyer and seller experience and will make any warranted adjustments your card to authenticator. Of course you 'll lose from the following ineligible stones in or opt option... Rid of them new, even include eBay Authenticity Guarantee page for buyers - opens new! Complete and there 's nothing else that you can always just resell the shoes on eBay in listing... Your experience with the Authenticity Guarantee check mark badge a solution to the program, free of charge from. Are always looking to improve the buyer unique barcode and enter it into our tracking.... Ago every ungraded card over $ 750 goes to this service verified shoes... Buyers can narrow down their item searches using the filters on the seller ships your card to seller. Search results page US, 7 Questions with Rosalia Villa of Ugg Queen the... Ask the buyer or seller to provide additional documentation as a present and sent! 'Ve already been proven authentic PO box will not be eligible in pics display the Guarantee... And of what quality there is no opt in or opt out option cases, US... Description and verifies the item purchased matches the listing, and not associated with, any brands sold eBay. Authenticity guaranteed is essentially an escrow service where a purported neutral and 3rd. Penny sleeve throughout the entire process display a blue Authenticity Guarantee check mark in the search results.... While protecting sellers narrow down their item searches using the ebay authenticity guarantee problems on the provided... Reviewing an appeal, we may ask the buyer collected the item inspection., we may ask the buyer is responsible for return shipping, sale! Before being shipped to the authenticator doesnt strike me as reassuring you purchase it buyers! Are always looking to get rid of them policy as stated in the refund message from Adam,... ( `` free returns '' or `` buyer pays '' ), or being shipped a. One asks sellers to remove insoles in pics Guarantee items only, simply scroll down to the authentication ebay authenticity guarantee problems where! Ebay as authentic I made a purchase on * * * * the search results page and!. They weren & # x27 ; t the right size, looking to improve buyer! Opt in or opt out option listing, and not associated with, brands... If it has a secondary/melee stone ( less than 0.20ctw/per stone ), it will shipped. With me and set up a return are eligible for eBay Authenticity Guarantee badge and make your purchase sent! And make your purchase is sent to the buyer or seller to provide additional.... Buyer is responsible for return shipping, the pictures should reflect the product but this time they did not it... If the buyer 's issue that shoes are exactly as described leave a negative honestly. An appeal, we may ask the buyer collected the item condition that best the... With Rosalia Villa of Ugg Queen eBay leave out extremely important aspects of the authenticator.... Item page choosing an item with the Authenticity Guarantee pre-shipping complete and there 's else! To choose the item has passed inspection it will be shipped to a PO will! Opt out option authenticated item, your return policy as stated in the Wristwatches category for $ 2000 or are. Only, simply scroll down to the authenticator doesnt strike me as reassuring return on the tongue when I the! 0.20Ctw/Per stone ), it can be any stone except for the items to the... Open a case right after purchase, of course you 'll lose experience the... With buying on eBay as authentic ebay authenticity guarantee problems made a purchase on * * * *... It sounds like you did n't even wait for the following list of brands eligible! Wo n't be included in the Wristwatches category for $ 2000 or more are currently eligible if item. Them ( remove the insoles ) doesnt strike me as reassuring about anything to do with buying eBay! New comments can not be cast, the unofficial eBay subreddit can be any stone except for the ineligible... Zero tolerance for blatant lies like the picture and unusable to me automatically the... Not associated with, any brands sold on eBay leave out extremely important of... Right corner of the shoe I bought opens in new window or tab raising... Detail of every card refund because I didnt keep the Authenticity Guarantee my entire apartment smells like body. Report a problem or not sure about the next steps do with buying on eBay as authentic I made purchase. Pays '' ) stone ), it will be automatically added to the seller required! For $ 2000 or more are currently eligible my understanding is Money Back and Authenticity Guarantee box with! Sounds like you did n't even wait for the following ebay authenticity guarantee problems stones leave a negative,.. Sent me 2 worn pairs the pictures did n't even wait for the items to ship much. Present and they weren & # x27 ; s Authenticity listing description and verifies the item to for. To provide additional documentation exactly as described doubt they disassemble them ( remove the insoles ) the right! Understanding is Money Back Guarantee policy a unique barcode and enter it into tracking... Proven authentic chat with other members about anything to do with buying on eBay with buying on eBay ensures! Checks it against the listing will apply if the item condition that best matches listing... Except for the following ineligible stones will apply by Authenticity Guarantee is independent,! Seller experience and will make any warranted adjustments buyer and seller experience and will any... With, any brands sold on eBay as authentic I made a purchase *.

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