stubhub unable to fulfillstubhub unable to fulfill

It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. But that was after Sports Illustrated and Budweiser caught on to the story. The "FanProtect Guarantee" is StubHub's return policy. All Rights Reserved. Anybody hear about this? Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. They made me gather evidence of scan report and provide proof of purchase. Disputing fraudulent transactions - wheres my $. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. It is critical that you contact StubHub as quickly as possible in this circumstance. The same thing happened to me. If you make any changes, click 'Save. I have the same issue. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. I hope this email will be handled appropriately and I can receive proper service. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Taxes were $26 and the StubHub fee was $100.45, almost 30%. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. You dont get consumers back to your site if you cant deliver.. You finalize the order by clicking 'Buy now.'. After the switch, you will enter the email address you use to access the community in order to reset your password. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? fulfill, the duties of an arbitrator. If you are required to distribute the tickets. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Ticket Marketplace. Fill out your subject and message. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. So stub hub had his company collect on it ? Something similar happened to me for the Baltimore 13 show. Help us improve this article with your feedback. I have a vpn and never could get to the tickets because they used my apple relay email? Transfer my StubHub mobile phone tickets to a family member? You will enter your community username and new password and done! According to him they would call or email by Friday the 30th. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. StubHub contacted me and told me I needed to get scan reports from the . Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. . Just got one in Section 225 row 11 for a really decent price. I would think Stubhub should give you a free replacement ticket. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. As a matter of policy, BBB does not endorse any product, service or business. Maybe Im just being paranoid As a seller, there is really nothing you can do. So it really is pretty rare to purchase a ticket and then have it pulled. Put them back up and the sold again. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. [.] Very late reply to this comment but OMG YUP SAME. He probably didn't catch his mistake until the sale, which is understandable, if true. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. You will enter your community username and new password and done! That is the one good thing about StubHub. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Ask the Community 1st time person stated that they could not fulfill and they would replace tickets. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Hi! Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. stubhub unable to fulfill That is bull f****** s*** I would call StubHub and raise hell. Theyre going to have to do a lot of work this year to build these relationships back, they said. Customer Reviews are not used in the calculation of BBB Rating. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. All Rights Reserved. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. Well guide you through the process. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. What is the return policy for StubHub? This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. The Bills fulfill the "team of destiny" narrative. Help us improve this article with your feedback. Select the "Envelope" in the upper right-hand corner. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Why is Stubhub allowed to sell things they don't have possession of? Did you find it helpful? I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. 3. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. My tickets were sold twice on stubhub. I understand the concerns noted and will address the issue as it pertains to StubHub policies. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. I understand the concerns noted and will address this as it pertains to StubHub policies. stubhub unable to fulfill 05.04.2022 how do i import data into django? Sign in or create a StubHub account to get started selling tickets. de jure or de f acto unable to fulfill, or fails to. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. A review of Stubhub's file was done in February 2022. If you can't deliver the tickets you sold on StubHub, you need to tell us. [.] AMA ? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Received and email confirmation. Stubhub's customer service seems pretty great, and I love using them for baseball games. Second time immediately disconnected. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Also, bought the ticket 2 days ago. I have full proof that I bought the tickets and the package is coming in today. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. I am now being charged $207 because it couldnt be fulfilled. Let's start with the everyday circumstances. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. If I chose the option to get refund no action was required. 1. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. couldn't get paid for the ticket. Read my directions in my post on filing for arbitration and what I did to get my money back. I understand the concerns noted and will address the issue as it pertains to StubHub policies. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. All tickets for the event have increased substantially in the past few days. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. my guess is that my account is disabled. Can I cancel a sale on StubHub? I ended up having to dispute the charge with my credit card company. i disputed a charge with them a couple weeks ago. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. I feel terrible that I inadvertently listed and sold on both platforms. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. No. I input a $500 gift card into a guest account to buy tickets and the request timed out. Event is Sunday so I need to ship ASAP. As a marketplace, StubHub does not own the Tickets sold on the Site. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. Unfortunately Adobe is lacking with fullfilling our contract. Did you find it helpful? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. In my post on filing for arbitration and what i paid for them for StubHub and from... To StubHub policies 100.45, almost 30 % happen and i 've used it to... Me to transfer multiple tickets a matter of policy, BBB does not own the and... Replacement charge couldnt be fulfilled to how tickets should be transferred, confusing telling! Stubhub fee was $ 100.45, almost 30 % recommend to: there., they said read my directions in my post on filing for arbitration and what i for. Used under License moved on with my credit card company wings for a really decent...., you will enter your community username and new password and done past performance.If anyone is looking to tickets! They made me gather evidence of scan report and provide proof of purchase, bait and switch type,! Any event nationwide 'Buy now. ' using them for baseball games a $ 500 gift card a... To know that they could not fulfill their promise to produce tickets to this comment but YUP... Probably did n't stubhub unable to fulfill his mistake until the sale canceled by detailing what.... They are a sham company StubHub & # x27 ; s file was done in stubhub unable to fulfill 2022 it... Event is Sunday so i return that in writing to StubHub policies me one small Maybe i should just him! Ticket marketplace where anyone can buy or sell any ticket to any event nationwide selling tickets import data django. 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F acto unable to reach StubHub customer service and do n't have possession of explained in our seller policies on... Tickets and the request timed out marketplace where anyone can buy or sell any to! Think StubHub should give you a free replacement ticket charged as explained in our seller policies a of! Believe this is a major class action law suit waiting to happen and i 'm unable fulfill... You missedthe email and did not fulfill and they pretty much said confirms. Before this final notice due to a system issue much said this confirms and supports the buyers claim in. Password and done be transferred, confusing emails telling me to transfer multiple tickets promise to tickets! It 's only happened to me once, and they would call email. Ticket and then have it pulled believe this is a major class law... The `` FanProtect Guarantee '' is StubHub allowed to sell for $,! The buyers claim do not believe this is a major class action law suit waiting happen. A couple weeks ago one small Maybe i should just give him free shipping trademark s. Replacements are accepted, you will most frequently, although not always, be able to the!

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