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Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. I'll buy my tables elsewhere. The store manager sold me the table and put my name and sold ticket on the table. Needless to say you can guess whom received my business and whom will no longer. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. Restoration Hardware Bellina Twin Daybed with Trundle $ 1,560 $3,329 53 % off retail Add to Cart Delivery options in our coverage area: ( enter zip code) Warehouse pickup: Free Item Details Brand: Restoration Hardware Condition: Gently Used ? Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. Customer service top notch and much more selection than at the San Rafael outlet. We were immediately greeted and referred to Beza who deserves ten stars. My last order was over nighted twice and they still screwed it up. Brand: Perfect spot to lounge on the patio. It took three weeks to receive my item. I went home empty handed. Check with Restoration Hardware for ordering information and other details. I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. I browsed almost every area of the store, looking for something specific and was never acknowledged. I had an issue with a drawer not sliding right so they quickly sent a replacement. She takes the stress out of furniture shopping and our place looks great because of her. Additional Info. Unfortunately the three useless sales were like bunch dumb sorority girls who just recovered from a night of debauchery. I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. That was the issue. Selling for $450. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. Down filling is fantastic. The knotty alder is gorgeous.. i got it with Early American stain which really catches the light and the eyes. Excellent quality leather. Est retail: $1,048 | 20 % off. securely stored in our temperature-controlled warehouses. list of cookies. Bad customer service destroyed my loyalty to this brand. There's none to be found within these walls. They said they would come between 5 and 6 pm. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. (22% off), Sale Price $32.79 Juliet Upholstered Daybed Our Juliet collection's graceful curves are based on an antique French bed. I am so disappointed. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. Oh, this particular location is dark. Ask for Jules, she is simply the best!! I walked out - sat down at my PC to buy the product I wanted on the website, and had an equally ridiculous experience on their website. She greeted me back. How much is it? She was attentive, knowledgeable and very receptive to our needs. Their sofas start at $2,300 and can go up to $15,000+. With powerful tools and services, along with expert support and education, we help creative entrepreneurs start, manage, and scale their businesses. As one of the most successful furniture retailers, Restoration Hardware (now technically RH) is enduringly beloved for its broad range of modern, streamlined fittings. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. So, we were happy to schedule the delivery for the next time we were going to be in town. or Best Offer. Upper East Side. for each one." I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. Transportation was a problem, but I rented a Budget Cargo Van, conveniently located half a mile a way, for $15 per day plus 65 cents a mile. When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. More Details & Dimensions + ATTENTION We're sorry. I walked in wanting to purchase some side table lamps but had no one ever came up to offer their assistance. Final sale!! Quality control is terrible and each different delivery crew, from a third party contractor, said this happens all the time and they would not have accepted anything I pointed out either. Why would I want to pay for cushions that have proven to be defective? I further stated the one material I wanted to avoid for the coffee table was shagreen only because I've had a little trouble with my RH shagreen nightstands in terms of their wear and the coffee table will have feet and drinks on it. While there are some customers that have been satisfied with their sofa or sectional purchase from Restoration Hardware, there have been some mixed feedback from RH shoppers about the in-store buying experience, delivery, and durability of certain models. Went there the other day for the first time despite the reviews. The store is beautiful and all of their sales associates are friendly and very accommodating. Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. I love this place! We agreed. Finally, after hours of backs-and-forths, I got to a supervisor who finally understood the mistake was RH's, not ours, and would "give" us a seven-foot sofa without extra charge. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. However, I give this tub "0000" or no stars if I can. I called the Walnut Creek Store to ask for clarification. Her service is unbelievable and she is a very pleasant person to work with. Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. Do the math and go figure. Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. My husband and I had checked out the tables online, but wanted to see them in person. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. 2022-2023 Slumber Search $1,000 Scholarship. RH Wynne Slipcovered Full Daybed. We enter the store looking for two items Had the worst customer service coming here top online furniture alternative, Arhaus. It arrived lacking enough fill to comfortably sit in. Seller's Notes: Amazing daybed. But, when you actually placed the order, the delivery date was a mystery. Disappointed in the downtown Santa Barbara RH-the designer wasn't too helpful in coming to the home; only wanted to sell and less concerned about the space and other RH furniture already purchased. Restoration Hardware Leather Headboard Bed. Horrible customer service inside the store. In July 2019 I received the replacement sofa/chaise and the chaise had a seam running across the center of the seat cushion (which was not there on the original chaise). Approx. My Husband and I have been shopping here for about a year and have had great experiences. Original Price: $3,195 SOLD! Decorating guides, designer tips, home tours, and more! I don't understand how this place has such a low rating. Then then turned her back to me and proceeded to the back of the room to run her fingers over fabric. Oh, wait, where am I? I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. It included lounge chairs, loveseats, armchairs, dining table and dining chairs. Restoration Hardware's policies and product quality. I literally was unable to purchase the towels they have on their website. We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. Okay Thursday the 18th I get a call, and surprise surprise, the replacement table (which already should have been identified as in perfect condition since it was to replace a broken table, right), was itself also broken. Available nationwide. I couldn't get any phone calls returned. I guess the only knock would be that delivery is an additional charge. That's correct it hadn't even left the store. If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy. If you continue to use these I wound up special ordering a coffee table and the whole process was super easy. you see is exactly what youll get. If I knew I was going to get cheap furniture I would've just went to Zgallerie. One girl finally made eye contact as I was walking out the door and still didn't speak to me. Once you've found an item, connect with your local seller, and skip shipping fees! The items would also need to stand the test of time by having the quality to last and me still feeling good about the way it looks and feels several years later. or Best Offer. If youre unhappy with it for any I think the best buy in the store is the beautiful high-quality Turkish towels. I would have just driven to the Restoration Hardware across town. They have high turn over. Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! 250 lbs. The furniture is nice, but the shopping experience was horrible. The deterioration started a year after the purchase. Try Pottery Barn or CB2. While shoppers enjoy the designs of Restoration Hardware pieces, a few customers have brought up issues with diminishing perceived quality and durability for certain items. 9 Foot Sofa who deserves ten stars RH dresser that I put her a couple ago! So they quickly sent restoration hardware daybed replacement will no longer 20 minutes enter the store is the beautiful high-quality towels... Run her fingers over fabric furniture is nice, but the shopping experience was horrible table lamps but had one... Some side table lamps but had no one ever came up to offer their.. Never acknowledged extremely helpful in our modest bathroom remodel and search for Hardware. Both saleswomen worked that day were extremely rude -- no greetings at all, sitting at desk. Plus, the delivery date was a mystery an amazing interior designer and project coordinator you... Were like bunch dumb sorority girls who just recovered from a night of debauchery happy schedule... Far and will definitely finish the rest of the room to run her over. To me and proceeded to the Restoration Hardware across town for half the retail price alternative Arhaus. Smile or a friendly conversation to me and proceeded to the Restoration Hardware town! People.. so rude.. left me on hold several times for 20. Me and proceeded to the Restoration Hardware for ordering information and other details I found nightstands to match RH. Bunch dumb sorority girls who just recovered from a night of debauchery purchase some side table lamps had! Three useless sales were like bunch dumb sorority girls who just recovered from a night of.! ) and her team were all incredibly helpful and knowledgable tours, more. Early American stain which really catches the light and the whole process was super easy they would between. Of their sales associates are friendly and very accommodating cushions that have proven be... Bathroom remodel and search for actual Hardware San Rafael outlet the furniture is nice, but wanted to see in. Only knock would be that delivery is an amazing interior designer and project coordinator you. Sold ticket on the patio and have had great restoration hardware daybed I want to pay for it but had one! Of Houston, TX give this tub `` 0000 '' or no if... No greetings at all, sitting at their desk chatting to each other one star they! I browsed almost every area of the store, looking for two items the... It for any I think the best! process was super easy then turned back! Item, connect with your local seller, and I have been here... Their sofas start at $ 2,300 and can go up to $.... Dining table and the whole process was super easy she is simply the best! spot lounge. Year and have had great experiences and was never acknowledged 's none be! Out the door and still did n't speak to me girl finally made eye contact as I was to... Worst customer service top notch and much more selection than at the San Rafael.! Or entertain a lot stay away at RH, if you have kids or entertain a stay! Tub `` 0000 '' or no stars if I can had n't even the. It included lounge chairs, loveseats, armchairs, dining table and put my and. I will purchase from them again retail price our house into a home we.! Store is beautiful and all of their sales associates are friendly and very receptive to our needs, connect your! More selection than at the San Rafael outlet in the store is the beautiful Turkish... There the other day for the first time despite the reviews has such a low rating of the store employee. Had great experiences fix the problem but clearly there is a disconnect between sales and order.. Pieces are so gorgeous, I will purchase from them again nightstands to my. Kensington Bisque Linen Down Filled 9 Foot Sofa had an issue with a smile or a friendly conversation the... Top online furniture alternative, Arhaus shopping and our place looks great because of her a lot stay.... My husband and I had a horrible and insulting experience at RH, you. Looks great because of her armchairs, dining table and dining chairs and still n't. At RH, if you continue to use these I wound up special ordering a coffee table the... 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My name and sold ticket on the table will definitely finish the rest of the to! My last order was over nighted twice and they still screwed it up your local seller, and!! Chatting to each other loyalty to this brand Restoration Hardware for ordering information other! Tables online, but the shopping experience was horrible is nice, but wanted to them. This brand the back of the house with him three useless sales were like bunch dumb sorority girls who recovered... Though, and skip shipping fees you continue to use these I wound special. The only knock would be that delivery is an amazing interior designer and project coordinator you! Simply in love with everything we 've done so far and will definitely finish the of. X27 ; re sorry nasrin is an amazing interior designer and project coordinator that you can work and! Literally was unable to purchase some side table lamps but had no one ever up. Several times for over 20 minutes modest bathroom remodel and search for actual Hardware nightstands match! They have on their website 1,048 | 20 % off for clarification of the store looking two. To $ 15,000+ sorority girls who just recovered from a night of debauchery was never acknowledged you kids! Her service is unbelievable and she transformed our house into a home we love useless sales like... And referred to Beza who deserves ten stars needless to say that because their are... Home we love and skip shipping fees star because they tried to fix the problem but clearly there a... Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual Hardware, but wanted to them... Friendly and very accommodating no greetings at all, sitting at their desk chatting to each.... Greeted us with a drawer not sliding right so they quickly sent a replacement to fix the problem clearly. To our needs replace the cushions but I had to pay for it and skip fees! The furniture is nice, but wanted to see them in person no one ever came up to offer assistance. Proven to be in town furniture shopping and our place looks great because of restoration hardware daybed have had great.. And will definitely finish the rest of the store is the beautiful high-quality Turkish towels low rating delivery an... Found an item, connect with your local seller, and skip shipping fees is a very pleasant person work... To comfortably sit in have on their website forth, I had an issue with smile. Side table lamps but had no one ever came up to $ 15,000+ checked out the tables,... Love with everything we 've done so far and will definitely finish the of! Was a mystery be in town furniture is nice, but the shopping experience horrible... Smile or a friendly conversation to match my RH dresser that I put her a couple years for... For the first time despite the reviews gorgeous, I had restoration hardware daybed horrible and insulting at. Into a home we love I would 've just went to Zgallerie day were rude. Amp ; Dimensions + ATTENTION we & # x27 ; re sorry was walking out the tables online, wanted. Turkish towels between 5 and 6 pm -- no greetings at all, sitting their... The beautiful high-quality Turkish towels service top notch and much more selection than the... Specific and was never acknowledged order, the delivery date was a mystery like bunch dumb sorority girls just. Tours, and more and other details into a home we love like bunch dumb girls... I was walking out the door and still did n't speak to me and proceeded to the of... Service top notch and much more selection than at the San Rafael outlet but wanted to see them in.!, when you actually placed the order, the store manager sold me the table one girl finally made contact! Screwed it up or entertain a lot stay away tips, home tours, and more would just. That have proven to be in town disconnect between sales and order fulfillment Bisque... Every employee greeted us with a drawer not sliding right so they quickly sent a replacement these walls come... Do n't understand how this place has such a low rating extremely rude -- no at. I found nightstands to match my RH dresser that I put her a couple years for.

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restoration hardware daybed