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I wish i had read these before. I also tried chatting with them. Got confirmation of return received and then refund had been processed on 28th November. Resolver is free. What's going on??!!!! I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Will never order from this company!! Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. gift kit to proceed with the DIY package. The maximum delivery time has long since passed. Please enter your email address and click SEND. Thank you for contacting us.We're very sorry to hear about your experience. Hello Sharon! You can find more detailed information on their website. After I place my order, when can I expect it to be shipped? Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. 07077448080. Discover our collections for Women, Men and Children. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I will never order from here ever again. I bought 2 pairs of this leggings in 2018 and fell in love with them. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Why are you not refunding me ? I told her that I either needed the same item to be sent to me or a refund. Awful quality, waste of money. In this Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. 10% Off. I am customer service employee myslef in different company and I am schocked, it's simply poor service. Then they changed the material and the leggings became horrible. )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. Yes, it is unquestionably safe. Honestly, so much wasted time and money. I am happy with all. and This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. Just awful! Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! You write to everyone that you will contact us privately to solve the issue and never Do!!! This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! Discover our collections for Women, Men and Children. My order from the 28th November has not arrived. Some of the packaging around the items was also damaged. 3 Jan 2023. Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. I am still waiting for my refund with 3 emails requesting the refund with no solution . | Read 181-192 Reviews out of 192 When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. I ordered several bikinis with express delivery. I ordered 5 more pairs in 2022 and the product is NOT the same. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. We'd love to make this up to you. 19/11/22 I email customer services wondering where my products were. So a very bad buy. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. ARE YOU SERIOUS??!! (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. Is this for real? The perfect gift that will never go out of style. I believe that this company is a scam. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. I used to buy swimsuits, tights, socks, everything. Get started now and lets get this sorted. However, her phone number is the same and apparently she does work at the Cerritos location. I now have to pay 2.95 to have a courier pick it up at my place! Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? 16/11/22 email saying been shipped. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are sorry to hear that the product you received was different than expected. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Just raise a case and leave feedback after. Companies can ask for reviews via automatic invitations. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". To excuse me, they are offering me a 10% discount on the next order. The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. Please call or email us at [insert phone number & email address. Hopefully I get my money back this week. There are two types of membership in Calzedonia. It goes against our guidelines to offer incentives for reviews. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. Is this for real? Nonsense! So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. Find out how we combat fake reviews. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. They will steal your money!The worst customer service. can choose which items to include in the gift box or if you would like to receive the Hi Lena, Thank you for your review!We apologize for the negative experience. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. I have exactly the same issue as everyone else. I registered the return request, the company approved the request and issued the return label. 2023 Trustpilot A/S. I told her the situation and she said she would call the warehouse and reship it. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. I purchased a swim top in the store in September 2022 to be shipped directly to my house. Sadly the items I ordered weren't suitable so returned. I have not received my order yet, what should I do? I sent pics to the customer service and they simply play dumb. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. N/A. Find out how we combat fake reviews. Then I read Trustpilot reviews. After the order was dispatched, I got a further email from the courier saying it was delayed again. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. I contacted you about this the 24. Anyone can write a Trustpilot review. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. your account. and did not even get the product great!! after logging in to your account. It goes against our guidelines to offer incentives for reviews. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. Privacy Policy. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into LABOUR DAY 01 MAY By Loyalty Programme, you can earn points every time you spend. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! for orders to be processed within the same day. Date of experience: 22 November 2022. CHRISTMAS DAY 25 DEC I tried to go through the delivery service to change the address, but couldnt change it. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. THEY DID NOT GIVE ME ALL MY MONEY BACK. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. What are the Calzedonia membership stages? Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. ** update - over two weeks since writing this review and still no refund. I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. November 19th you were processing parcel at Hub. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! Poor customer service. Better to spend 3 at Primark, not 34 at Calzedonia. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. Your order will be processed on schedule in our warehouse. They will take your money and not deliver. How can I buy items from Calzedonia.com? It goes against our guidelines to offer incentives for reviews. Our commitment to a more sustainable future. Im sick of seeing influencers promoting them, false advertising! Worth service.Never again, Hello Natali! NEW YEAR'S EVE 31 DEC. I am really disappointed and sad. All rights reserved. What a scam!! It's thanks to Louise that I started loving the brand and became a regular costumer. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. I have been waiting since May for two returns to be processed. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. You replied once and all rest have been ignored. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Never had this kind of experience with US stores. I have been so disappointed with the service I have received. Thanks for contacting us. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. Calzedonia Customer Satisfaction Team. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Discover Calzedonia's collections for Women, Men and Children I had the possibility to buy calzedonia giftcards or others through an online platform. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. This is worst online purchase experience !!!! This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. The returned items must be sent back using the pre-paid label you received with your We'll send you a link to reset your password. and that they won't refund you. Verification can help ensure real people write reviews about real companies. I got reply to wait, no resolution, no timeline, additionaly case closed. Would not buy anything from them. I'm very disappointed and will not order from them again. Hi Goatess,Thank you for the review and your feedback! The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. Wed love to make this up to you. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Nonsense! To track an order, please enter your name and the order number you received in the confirmation email. My order number is xxxx. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. They broke within one wear! Its quick, easy and totally free. Verification can help ensure real people write reviews about real companies. Express shipping is $25. I never got a a response back. Hello Anna! We also ensure all reviews are published without moderation. When the order arrived I was confused as I had received two parcels. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. They've taken my money, not delivered my items, and been completely uncontactable. You mistake has cost me time and money. Punjab. Join our loyalty program for free and get exclusive benefits. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. Email Calzedonia Using Resolver you can: Received my order late. They are doing some "investigations" that apparently require more than 3 months! When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. | Read 81-100 Reviews out of 189 10 mails and complains still have not received my refund!!! Got confirmation of return received and then refund had been processed on 28th November. Thank you for bringing this to our attention. refunds section. Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. This is literally the biggest scam I have ever known. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. not registered with Calzedonia.com, you Its been nearly 6 weeks. Find out how we combat fake reviews. After that, they decided to cancel the order without reason. In the final stage of your purchase, you 2023 Trustpilot, Inc. All rights reserved. Frustrated!!! To complete your Calzedonia shopping, you don't have to become a member to purchase. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. section, you can check and monitor your order through the "track order" section. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . Simple! I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Reply from Calzedonia 17 Nov 2022 Hello Sharon! Employee Benefits; base . "Marriage equality . Just awful! I placed an order 11th December and still have not received it. Then I got an email to say they are investigating it. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, At I ordered many weeks ago. I was told the district managers phone had been stolen in November so that was probably why she didnt respond to me. Over five weeks later and theres still no sign of my parcel. Join the 1,872 people who've already reviewed Calzedonia. We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. Ilegal and super impolite. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! I dont understand how this company is in business still! Spent 17 on 1 pair of tights which the shop assistant recommended to me. Stay away from this business unless you can buy at one of their local shops. I have been so disappointed with the service I have received. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. Still no refund to account and no response from customer services. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. You can reach Calzedonia products in their chain stores and e-commerce site. 2023 Trustpilot, Inc. All rights reserved. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. We are sorry to hear that the product you received was different than expected. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. You can check the status of the order at any time by entering the "ORDERS" section, Never again. Reputation based on former quality. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! We offer FREE standard shipping for orders that are $50 or The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. since August!!! By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. receive my refund within X working days. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. UPDATE: It's been 1.5 months and Calzedonia has done nothing. Companies can ask for reviews via automatic invitations. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. Ilegal and super impolite. Your email address is already associated with a social media profile. We are happy to announce that we offer free returns on all orders. Extremely poor service from Calzedonia customer service team. If I could rate this awful company any lower I would! I did panic as I had read reviews on here. Here are 8 tips for writing great reviews. And ripped and the seam. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I now have to pay 2.95 to have a courier pick it up at my place! My past orders have been packed nicely and I appreciate whoever has to pick out these products has to go through a very complex menu, so I definitely appreciate the hard work put in here. Get the latest business insights from Dun & Bradstreet. Worst online buying experience I've ever had.
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