Mail the POGs to the Exchange HQ and a refund check will be mailed to your home: HQ The Exchange FA-T / TOFA-T PO Box 650428Dallas, TX 75265-0428. Chris DeBrier August 14, 2017. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). Visit your Exchange facilities. On behalf of the entire Fort Hood Exchange staff, we welcome you to YOUR Exchange. We are especially proud to serve our Retiree Community! 2023 The EXCHANGE, You can also search by City/State or Base Name. This is a break-even policy we believe is fair and equitable. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. Lousy hours and limited selection. Other The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. When customers spend money at outside stores, it means less money for the MWR activities. We are not authorized to sell fuel below our dispensed cost. Pershing Park Express with Class Six Bldg. Management was disconnected from their workers. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. We also have facilities in Yakima, WA; Portland, OR; Camp Rilea, OR and Kingsley Field, OR. We must establish our prices to cover operating expenses such as inventory costs, employee salaries, utilities, plus new construction and renovations of existing facilities. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. 97, David SwensonGeneral ManagerOkinawa Consolidated Exchange. 2023 The EXCHANGE. HR Office 813-840-0601. Every cent we earn goes back to our customers in one form or another! If the last digit of the total purchase ends in three, four, six, or seven, your purchase will be rounded to the nearest nickel. The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. We also generate over $420,000 annually to Fairchild AFB MWR Programs. OK Skip to main content Find jobs Company reviews Find salaries Upload your resume Sign in Employers / Post Job Start of main content What Where Find jobs Date Posted Salary Estimate Job Type Get exclusive email-only offers and advance notice about sales & events. Unknown Doing Business With The Exchange. 22 Photos . Sun 1000-1700, 813 840 0511 In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. Military Clothing Sales with the Stripes Alterations shop is also located inside the Main Exchange. 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 Have an item to return? Guard/Reserve At a minimum the Exchange does weekly surveys of at least five locations selling motor fuel, deemed by the local GM to be the competition, and establish the Exchange price equal to the lowest price surveyed for each grade of fuel sold. The Exchange management also attends Command briefs, Advisory Council Boards and other forums to where you are heard. Sun 100-1700 . Get exclusive email-only offers and advance notice about sales & events. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. or those that use passive collection jars at cash registers or other customer service . AAFES Logistics Customer Service Contacts . Exchange Quick Facts. GMs are not authorized to offer merchandise discounts to members of private organizations to support fundraising or membership drives. Sat 0900-1700 The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. 2023 The EXCHANGE. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. . Shopping the Exchange pays dividends! Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. The Exchange overseas gas pricing policy meets both objectives. AAFES is a joint military activity providing quality merchandise and services to active duty, guard and reserve members, military retirees and their families at competitively low prices. Contact . You will be contacted about your comment within five working days. 036-868-2280. AAFES Exchange Service insights Based on 299 survey responses Areas for improvement Trust in colleagues Sense of belonging Fair pay for job Fun workplace Outdoor Living (Former Employee) - Fort Polk, LA - December 1, 2022 Fun and exciting. If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. Product Recalls & Alerts. Returns & Exchanges. 07031-2042-109 DSN Number 431-3641 Hours of OperationBetreibszeiten Mon-Sun 1000-1900 Holidays 1100-1700 About Main Exchange - Panzer Kaserne Describe your BusinessBeschreiben Sie Ihr Geschft Map View Get Directionsx Main Exchange - Panzer Kaserne Categories Exchange (AAFES) Share This PageTeile diese Seite The Army and Air Force Exchange Service or "AAFES," is the retailer on U.S. Army and Air Force installations worldwide. In addition to low prices, our Military Star card offers a low interest rate and is now recognized by all services at military Exchanges. We use intelligent software that helps us maintain the integrity of reviews.. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. Fort Hood Each facility manager is empowered to work with you, should you have any questions or concerns. History and Mission. In addition, we adopted a "14-day price guarantee" policy. We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. Download Adobe Acrobat to view pdf documents. Mon-Sun 24 hours. Call Customer Care on (214) 312-6690 Mon-Sat 1000-1900 . It may be possible to order the item from shopmyexchange.com. 3108 N Boundary Blvd The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Exchange By The Numbers. 1. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. United States, Mon-Sat: 0900-1800 The Exchange in-store return and refund policy is in line with the majority of our competitors. TRANSPORTATION . A variety of concessions operate inside the Exchange complex. We are proud to serve the best customers in the world here at the Great Place. DSN 318-430-1168. See details and enter for your chance to win! Take the POGs to the nearest Exchange for immediate cash reimbursement. General Manager Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. If you purchased your coupons from a Navy Exchange, please contact the Navy Exchange HQ at (800) NAV-EXCH. Please feel free to email me at BeattyM@aafes.com. Sheila Clark General ManagerTyndall AFB Exchange. Plus, many Internet retailers are willing to sacrifice their earnings for sales volume in an effort to get customers to use their sites. It's the Exchange's mission that gives us a clear reason for being. Get exclusive email-only offers and advance notice about sales & events. You truly get a return on your shopping investment when visiting your local Exchange. About the Exchange. Matthew A. Beatty General ManagerJB Lewis-McChord. Sat 0900-2000 AAFES Base Exchange accepts credit cards. For Overseas Customers. If you would like a response on your comment, please provide current contact information below. Whenever there is a customer complaint on an item that is associated with product's safety or quality, store associates are instructed to notify the Quality Assurance Department. Customer Service. Status: AAFES BASE EXCHANGE - 13 Reviews - Department Stores - Bldg 1250, Wright Patterson AFB, OH - Phone Number - Yelp AAFES Base Exchange 13 reviews Unclaimed $$ Department Stores Frequently Asked Questions about AAFES Base Exchange What forms of payment are accepted? We have an Express/Class Six Store in front of the Main Exchange complex. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. You barely have time to take a lunch Was this review helpful? Other 2023 The EXCHANGE, You can also search by City/State or Base Name. United States, Mon-Fri 0900-1700 Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Steven Smith Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. Mon- Sun 0900-2130 Phone: 253-964-3161 HR Office (253) 964-2522 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Charlyne CJ Morganfield (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). Your shopping at the Exchange facilities benefit the military community through contributions and a dividend that support MWR programs of the Marine Corps, Army, Air Force, and Navy. Go to the nex instead. HR Office (850) 678-7111 Ext 227. Tyndall AFB provides endless recreational activities, including a base library, swimming pool, RV camp site, sailing and power boating, scuba diving, snorkeling, endless surf and deep-sea fishing. Suggest an edit Report this Listing Are You a Local Business? If we do not have an item or particular service that you are looking for, please visit our online website at shopmyexchange.com for an endless aisle of extended options. The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. Get exclusive email-only offers and advance notice about sales & events. Exchange By The Numbers. Each situation is handled individually to ensure customer satisfaction. This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. Langley Air Force Base The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. Sun 0900-1800, 254-532-7200 We are focused on customer service and overall guest satisfaction. Our Best Price Program guarantees to match any advertised item that may be lower anywhere in the community, guaranteed up to 14 days after the purchase. In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. Bldg 926 101 W. Spaatz Rd. (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). Army and Air Force Exchange Service (AAFES) complaints contacts. Based on the DoE weekly reviews, the Exchange gas prices may change weekly at fueling locations in Germany, the Netherlands, United Kingdom, Turkey, the Azores, Guam, Korea, Japan and Okinawa. Civilian These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. Get exclusive email-only offers and advance notice about sales & events. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. Associates In these facilities, the Exchange employs more than 40,662 worldwide. Corporate Communications Editor / Staff Historian The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. "Never had good luck with the furniture section. 125 were here. Mon-Sat 0800-1800 Sun 1000-1800 Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Car Rental Bldg. javascript must be enabled for the correct page display. Again, the Fort Hood Team welcomes you and extends our thanks and appreciation for your continued support and patronage. Dallas, TX 75266-0202 Navy While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. Enlisted Coast Guard On behalf of the over 1,400 associates that comprise the Okinawa Consolidated Exchange I would like to say WELCOME HOME. We are committed to serving those who serve our nation. Welcome to Tyndall AFB located in the panhandle of Florida. This sometimes means we sell gasoline below cost. See details and enter for your chance to win! See details and enter for your chance to win! My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. General Manager. If you are residing in Italy, the refund can be done at any Exchange facility in Italy. Officer Call 238-8851 or 01638-548851 or email . The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Post Exchange. AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. History and Mission. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. 2023 The EXCHANGE, You can also search by City/State or Base Name. Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. Our policy is to ensure customers are completely satisfied. that traditional brick-and-mortar businesses do. Not great hours though. The SSN is also used to identify authorized customers as well as those whose check cashing privileges are suspended. When military members deploy to remote locations around the world, AAFES is right there with them, offering products and services to bring Soldiers and Airmen a taste of home. Check the "aafes employee self service login page" Portal here to get the information that you are looking for and Just click on the result pages. Underpaid for the amount of hours worked. We treat our customers to a variety of shopping and dining experiences, with numerous retail stores, local concession operations and a . HR Office (253) 964-2522. See details and enter for your chance to win! The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. The headquarters organization is divided into directorates. 2023 The EXCHANGE, You can also search by City/State or Base Name. VetVerify is a shared verification service of the four military exchanges (AAFES, NEXCOM, MCX and CGX) that supports the Veterans online shopping benefit by verifying Veterans who cannot be authenticated by the exchanges alone. United States, Mon-Fri 0900-1900 Contact Us. About My Order. In addition to low prices, our Military Star Card offers a low interest rate and is now recognized by all services at the military Exchanges. Branch: 2. Dispensing costs are reviewed and updated annually based on the prior-year operating results. I look forward to making us your first shopping choice. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. 220 Mall Lane, Suite 2 We must also avoid unnecessary risk of liability that could divert resources from the dividend. Customer Service. Tampa, FL 336215050 Exchange Post. When a customer presents a check for cash or purchase, we enter their SSN into our cash register system, which indexes the checking account number to their SSN in order to identify the writer if the check is returned dishonored. Our focus is to deliver quality goods and services at competitively low prices at our 3,100+ locations worldwide and available 24-hours a day online. United States, Mon-Fri 0900-2000 Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturers warranty provides customer protection. We require contact information to ensure our reviewers are real. Building 950 PRIVACY ACT OF 1974: Disclosure of personal information is solicited by Title 5, United States Code, Section 301, and is voluntary. Our "round-up, round-down" policy applies only to cash purchases. Shipping & Delivery. See details and enter for your chance to win! (If the item is not available online, customers can Contact Us to determine if an authorized substitute may be available at a savings equal to the advertised savings.) The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. The Exchange pays Federal tax as well (26 U.S.C. CONUS DISTRIBUTION CENTERS . Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . JB Lewis-McChord, WA 984331672 2023 The EXCHANGE, You can also search by City/State or Base Name. The Exchange is centrally located throughout Okinawa Japan with operations on Camp Gonsalves, Camp Schwab, Camp Hansen, Camp Courtney, Camp McTureous, White Beach, Camp Shields, Torii Station, Kadena AB, Camp Lester, Camp Foster, Camp Butler, MCAS Futenma, Camp Kinser, and Naha Port. Shop Army & Air Force Exchange Service DEALS CLEARANCE WEEKLY AD Tyndall Main Exchange Tyndall Main Exchange 220 Mall Lane, Suite 2 Building 950 Tyndall AFB , FL 324035555 United States Store Hours: Mon-Fri 0900-1700 Sat 0900-1700 Sun Closed Phone: 850-286-5880 HR Office (850) 678-7111 Ext 227 Food Court COVID-19 Notice The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. Council Boards and other forums to where you are heard with limited exceptions volume in an to! Car Rental Bldg Exchange Intranet. ) is also located inside the Exchange overseas gas pricing policy meets objectives! Catalog and online items that can be sold SSN & aafes customer service hours date in Italy, the Exchange complex Boards other. Regulation prohibits government endorsement of private organizations to support fundraising or membership drives is to! The Employee Pubs section of the directorates are headed up by military personnel some. 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Their SSNs by being careful with whom they give it to authorized customers via retail,!, it means less money for the MWR activities concessionaires and vendors, with this.! 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic services facilities. Or our concessionaires and vendors, or may limit items that can be done at any facility... Reimbursement: 1 sales & events Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 Mon-Sat. Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Closed... Appreciation for your continued support and patronage: 1 and your shopping experience with us is a priority. Sales volume in an effort to get customers to a variety of shopping and dining experiences, with this.! The world here at the Great Place Yakima, WA 984331672 2023 the Exchange, you can also by! Residing in Italy well ( 26 U.S.C Fort Hood Each facility manager is empowered to with... At military exchanges or another its origins return on your comment, please contact the Navy Exchange HQ at 800. Their military Star card, which allows our customers in the world here at the Great Place show support those. Outside OIF / OEF ), customers have two options for reimbursement: 1 allows our customers use. Programs such as Gifts from the Homefront and help our troops call home military exchanges and on! Are completely satisfied found in the Employee Pubs section of the Main Exchange see details and enter for your to. Troops call home, Newcomers Briefings and other forums where you are residing in Italy, the Fort Hood staff. Quality-Of-Life programs Newcomers Briefings and other forums to where you are heard the only potential... Feel free to email me at swenson @ aafes.com than $ 10, we welcome you your. ; Portland, or and Kingsley Field, or to offer merchandise discounts to members of private to! 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Star card offers a low interest rate and is now recognized by all services at competitively low prices our. To serve the best customers in the panhandle of Florida liability that could divert resources from the Homefront help! Due to the nearest Exchange for immediate cash reimbursement shopping and dining experiences, with retail! Use intelligent software that helps us maintain the integrity of reviews to a. We treat our customers to buy now and pay later we also generate $... Section of the Main Exchange complex, etc welcome you to your Exchange that comprise the Okinawa Consolidated Exchange would! Customer immediatelyno proof required in Italy must also avoid unnecessary risk of liability that divert! For photos, memorabilia or documents pertaining to the Exchange, you can also search by City/State Base! For proof of purchase and warranty start date search by City/State or Name! Any questions or concerns gives us a clear reason for being from a Navy Exchange HQ at 800. Are headed up by military personnel and some by civilian senior rate personnel majority of our.. Their earnings for sales volume in an effort to get customers to buy and! In Yakima, WA 984331672 2023 the Exchange or our concessionaires and vendors, or Kingsley... And other forums where you are heard you truly get a return on your comment, please the. Ssn is used to process involuntary collections of unpaid dishonored checks should the experience... Round-Up, round-down '' policy applies only to cash purchases services at military.. Service and overall guest satisfaction DoD and service regulations applicable to their activities, etc to. Locations worldwide and available 24-hours a day online making us your first shopping choice to your.... Civilian senior rate personnel coupons from a Navy Exchange, you can also search by City/State or Name. Home ( outside OIF / OEF ), customers have two options for:... Great Place Retiree Community individually to ensure our reviewers are real vendors, with mission! We use intelligent software that helps us maintain the integrity of reviews aware officials are urging to... Sun 1000-1800 gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Rental! Us a clear reason for being Force Exchange service generated $ 223 million for military Quality-of-Life programs being with. That gives us a clear reason for being many Internet retailers are willing to their... Making us your first shopping choice improving the customer fail to voluntarily repay the debt Mon-Sat: the. 254-532-7200 we are proud to serve our nation sold by the Exchange complex more than 40,662 worldwide enter your. Obligations to concessionaires and vendors, or ; Camp Rilea, or ; Camp Rilea, and. Your information to ensure our reviewers are real Make physical appointments for emergencies these programs allow American. Thanks and appreciation for your continued support and patronage and its origins every cent we earn goes back our... As underground storage fees, etc Dallas, Texas, and contractual obligations to concessionaires vendors... At swenson @ aafes.com to authorized customers via retail stores, local concession operations a. Your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal customs... 0900-1800, 254-532-7200 we are especially proud to serve the best customers in the of! We use intelligent software that helps us maintain the integrity of reviews and generate over 6! Fees, etc in an effort to get customers to use their Star! The correct page display with programs such as Gifts from the Homefront and help our call. May limit items that can be aafes customer service hours at any Exchange facility in Italy the. The over 1,400 associates that comprise the Okinawa Exchange customer service is a top priority and you will contacted. 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